Customer Service Client Support
Resume:
Charita Brooks
Richmond, VA *****
*******.**@*****.***
Hi there! My name is Charita. I currently reside in Richmond, VA. I have worked in a variety of service, coordination, and operations capacities. I always bring a positive attitude wherever I go. I learned a lot during my time working as a Cashier at Kroger’s. I am skilled with adaptability to different environments, serving clients, learning quickly, motivating team members, attention to detail, and client support. I can be on my feet all day and can carry/move heavy objects. I'm looking forward to getting started in a new role! I have my CPR license I saw a register PSD also have my PCA Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping
Rosie's Gaming Emporium - Richmond, VA
July 2022 to January 2023
Housekeeper
Detailer/Porter
McGeorge RV/Camping World - Ashland, VA
March 2020 to October 2022
Detailing RVs is inside and out
Cashier/Sales Associate
Kroger’s - Short Pump, VA
February 2021 to May 2021
At this job I pretty much handle money and customers Package Handler/ Sorter
UPS - Richmond, VA
October 2017 to August 2019
• Load and unloaded trucks
• Sorted packages according to location and zip code
• Sorted small package (envelopes small boxes and other pages that weigh no more than 9 pts.) and placed into bags according to location and zip code
• Assisted drivers with delivery during Peak season Housekeeper/Laundry Attendant
Lake Motel - Clarksville, VA
April 2015 to August 2016
• Perform cleaning duties in assigned work areas as instructed, according to cleaning schedule for that area (daily, weekly, monthly, etc.), using approved cleaning agents and equipment, and following proper procedures.
• Dusts, damp wipe, spot cleans, washes, sanitizes, polishes (as required) all fixtures, furnishings, and furniture in resident's room, including TVs, radios, pictures, feeding tables, light fixtures, shelves, chairs, tables, beds and bed frames, night stands bed rails, and any other surfaces in the room and over door facing.
• Stock closets on each floor with clean linen and supplies. Cashier
Hardee's - Chase City, VA
January 2012 to August 2012
• Prepare Food - pre-cook, cook to customer order and bag/deliver on tray including beverage/ice cream based orders
• Stock Supplies including put away product orders in walk-ins and dry storage, stock work and customer stations, fill ice machines
• Janitorial Duties - kitchen area, dining room, restrooms and equipment
• Lot checks walk around parking lot to pick up stray trash and look for hazards such as potholes and objects
• Cashier Front Counter and Drive Thru
• Customer service
Education
Diploma
George Wythe High School - Richmond, VA
June 2009
Skills
• Customer Service experience- 5 years
• Picking & packing experience
• 2years
• Loading and unloading trucks experience (3 years)
• 4years
• Warehouse experience (3 years)
• 3 years
• Cashier experience (5 years)
• 6 years
• Food prep experience -2years
• Home Care (2 years)
• Kitchen Experience (2 years)
• Cooking
• Laundry (2 years)
• Custodial Experience
• Cleaning Experience
• Food Service (3 years)
• Hospital experience
• Cash handling
• Caregiving (2 years)
• Commercial Cleaning
• Food Safety (4 years)
• Senior Care (2 years)
• Residential Cleaning
• Nursing
• Dementia Care
• Medication Administration
• Leadership
• Hospital experience
• Customer service
• Childcare
• HVAC
Certifications and Licenses
Basic Life Support (BLS)
November 2021 to Present
Food Handler Certification
BLS Certification
Present
CPR Certification
June 2022 to Present
Assessments
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Forklift safety — Proficient
May 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Call center customer service — Completed
December 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Completed
December 2021
Responding to customer situations with sensitivity Full results: Completed
Manufacturing fit — Proficient
June 2021
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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