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YULANDA CooPER

Kansas

Landacd@ad5bty@r.postjobfree.com

EXPERIENCE

** /****@ - 03/2024

Mobile Customer Service Representative * Spectrum

e Exhibiting excellent customer service

e Interacting with customers over the phone to activate and trouble

pnones.

e Assisted with mobile payments and resolving billing disputes

ntor/ New Hire Trainer

o Assisted in developing agents through coaching by adaptin:

learning styles to ensure individual growth and success.

o Led team meetings and one on one coaching

09/20G@ - 08/2022

Custo Service Representative * Radius Global Solutions

e Collections Specialist, negotiating with customers on behalf of clie

past due payments for commercial and personal accounts.

e Assisted with billing dispute, sent proof/ verification of debt as re

e Accounts Receivable

EbucaTi

Wright Business School

e Associates In Accounting 2007

Cathedral City High School

e eh School Diploma 1993

AWarbs AND ACKNOWLEDGEMENTS

2023 Q4 Quarterly Achievement Award

Keys to Success — Bronze 2023

Dean’s List — 2007

REFERE

[Available upon request.

Contact this candidate