Reza Butare

RECEPTIONIST

240-***-****

ad5btp@r.postjobfree.com

Bethesda, Maryland 20814

Energetic Front Desk Assistant with five years at Marriott Hotel Maryland, excelling in customer service and payment processing. Proven track record of enhancing guest experience by promptly resolving issues, with a keen eye for detail in data management and reporting. Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Personable hospitality professional versed in handling check-ins and check-outs, addressing customer inquiries, and resolving issues. Proven ability to build relationships with guests and ensure satisfaction. Strong knowledge of hotel policies and procedures, as well as experience with computerized reservation systems.

SKILLS

Payment verification

Payment Processing

Registration Processes

Customer Service

EXPERIENCE

FRONT DESK ASSISTANT

Marriot

Rockville, MARYLAND

April 2016 - March 2021

Assisted with scheduling appointments for customers according to their needs.

Greeted and welcomed guests in a friendly and professional manner, providing prompt service.

Followed up with guests regarding any unresolved issues or complaints.

Managed daily paperwork including filing documents, entering data into databases, and preparing reports.

Provided excellent customer service to all visitors by answering questions and resolving issues promptly.

Inspected visitor identification cards prior to granting access to premises.

EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN MICROSOFT OFFICE SUITES CANDIDATE

Career Technical Institute, DC

Expected graduation Oct 2024

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