Customer Service Support

ANTHONY ILOBA NZEKWUE

***** ********* ****** ***. ***. Houston Texas 77099.

Telephone: 346 – 434 – 3181

Email: ************@*****.***

CAREER OBJECTIVE

To cordially and effectively work with people or team to achieve organizational daily scheduled hourly range and production goal. Committed to excellent, speed and quality services, to identify and report fault early in the production process for correction when necessary avoiding defect and encouraging professionalism and plausible output in the job. Creatively, listening, dialogue with exchange of ideas to encourage difficult team member and in dealing with irate clients to keep the system working smoothly.

Summary of Skills and Technical Abilities

Organization Skills. Research. Communication. Customer Support. Customer Relationship Management (CRM). Customer Service. Sales. Marketing Strategy. Strategic Decision Making.

Administration · Administrative Assistance. Attention to Detail. Analytical. Telemarketing.

Team Work. Leadership. Diversity Management. Flexibility. Negotiation. Persuasion.

Diagnosis of Business Problems. Strategic Solutions. Identification of Improvements.

Computer Literacy. Microsoft word. Power Point. Excel. Access.

WORK EXPERIENCE

Welder and Window Finisher Viny/Mfg.

Builders FirstSource: 5525 Brittmoore Rd. Houston, TX 77041. Full-Time

June 10, 2023 – April 27, 2024

Duties

Take record of production schedule and work with the cut of frames used to construct components windows, weld, and coordinate frames transportation to complete installation.

Movement of welded frame through cleaning and silicon, installation of glass, window glazier optimization, lifts, carries, stacks finished window as needed.

Take record of weld window frames, window produced, period there is machine break down and fixed in the process of cutting and welding window frames.

Operates motorize and non-motorized material handling equipment, some of which may require specialized training.

Responds attentively to training from foreman or more senior handlers in order to increase own knowledge of work processes.

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required, may recommend changes to improve safety procedures.

Other duties as may be assigned

Activities coordinator/Client Support.

Accountable Source Inc 3741 Magnum Rd, Houston Tx 77092 Full-Time

September 07, 2021 –March 03, 2023

Duties

Care giver, general health monitor, hygienic and medical requirement for the consumers’.

Planning, procurement and preparing of consumer meals.

Overseeing the daily taking and recording of client’s vitals, temperature and administration of medication. Maintaining residential support Services and supervise living service delivery log files. Daily socialization with consumers.

Document of fire drill, incident report, behavioral log keeping chart of consumer interaction, behavior and safety.

Schedule doctors and other medical appointment with the hospital shuttle them to and from the doctor’s office.

Facility Supervisor.

Royal Care Inc 15358 Park Row Blvd Houston Tx 77084 Full-Time

June 2020 – August 2021

Duties

Supervision and organization of staff and their daily routine task, staff adherence to security rules, residents assistant and shuttle to and from day-herb. Daily report of residential care activities to the Management. Ensuring that their medications are available and up to date.

Reinforcement of specialized therapies and monitoring of clients health. Ambulation and mobility.

Supervision of safety and security, use of natural support, develop of socially valued behaviors.

Book for medical appointment and to take clients to hospital to address their medical needs with doctors.

Material Handler.

Builders FirstSource: 5525 Brittmoore Rd. Houston, TX 77041. Full-Time

March 10, 2018 – May 16, 2020

Duties

Sawyer Vinyl Performs repetitive assembly operations to mass-produce Vinyl windows

Operates basic saw types such as "V" Notch and double miter, to cut parts according to work orders by performing the following duties

Reviews work order to determine cut(s) to be made.

Adjust saw for require cuts

Stack cut parts after processing

Advises supervisor of dull saw blades

Works at different workstations as production needs requires

Cleans equipment, floor, and work areas according to safety procedures

Facility Manager.

Edenson Home Healthcare 946 McDonald Ave, Brooklyn, NY 112818 Full-Time

January 15, 2017 – January 20 – 2018

Duties:

Caring for the elderly, taking clients ital sign I+O'S, provide direct supervision and assist clients in completing their activities of the daily living (ADL's) to include daily hygiene.

Perform routine household chores within the resident to ensure the cleanliness of the home outlined by regulatory agencies.

Administration of medications accurately and timely to clients. transport client to medical appointment

Accurately respond to emergency situations based upon agency guidelines and safety of client.

Care Giver Executive.

Delta T Group (FEGS), New York – Per – Diem Counselor Full-Time

July 5, 2015 – December 12, 2016

Duties:

Assist the elderly clients with their daily routine to include performing activities of daily living and preparing meals.

Phone medical doctors to make appointment for clients to address their psychological and medical needs.

Provide quality customer services to patient family members, complete necessary paperwork including clinical progress notes and incident reports in order to documents patient behavior and interactions.

Care Giver Executive.

CAN Cambridge health and rehabilitation centre 1106 Golf view Dr. Richmond TX. 77469.

January 2013 – June 2015 Full-Time

Duties:

Monitor patients with acute condition.

Lead, engaging individuals and group activities to promote resident involvement.

Maintain patient charts and confidential files.

Supporting patients with customized patient teaching tools.

Taking and recording vitals, I+O’s. Assisting patients to bathroom, ambulance, and transport to and from Xray obtain ECG’s offer shower and partial bath, turn and change patient, if the CPR is not required and chest compression.

Retail Sales Associates.

GT Nulgar Sales Network. Houston

May 2011 – November 2012 Full-Time

Duties:

Demonstrate company standards in selling, customer services, visual merchandising and teamwork.

Generate retails sales using passion for cutting-edge technology and exceptional customer service to meet customers where they are.

Offer complete top-down sales solution to provide product insights and solution recommendations.

Build customer connections by asking the right questions to uncover individual needs

Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive solutions.

Assist with merchandising and operational functions.

Communicate with regularly, effectively and efficiently with all company associates and business contacts.

ACADEMIC QUALIFICATIONS WITH DATES

1998-1992 University of Port Harcourt.

Choba Campus, Rivers State Nigeria

Bachelor of Science - Economics

1983 Oboshi High School, Ibusa, Delta State, Nigeria

[Secondary School Leaving Certificate]

TRAININGS

July, 2000 Customer Service and Telesales Competent Certification – Nigeria

May, 1998 Saintz and YemYem Community Project (SYCP)

September, 1993 Certificate of National Service - National Youth Service Corps

HOBBIES

Exercise, reading, networking, traveling, meeting people and cordiality.

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