PAMELA SANCHEZ
Fort Worth, Texas · 817-***-**** · ad5bpx@r.postjobfree.com
Computer Help Desk Technician Desktop Administration Specialist
Determined leader and IT professional dedicated to completing tasks and IT job responsibilities in a timely manner. Recognized by managers as having a fantastic attitude…
●Over 10 years of customer service experience going above and beyond to provide excellent service to both internal colleagues and external clients.
●Communication skills including Bi-lingual Spanish
Skills
●Problem-Solving
●Dependable
●Eager Learner
●Technical troubleshooting
●Hard worker
●Team player
Education
United Training Academy 09/2022 – 12/2022
●IT Networking and Security (ITNS)
ATI (closed in 2013) 07/2010
●Automotive Technology
North Texas Job Corps 05/2001
●Security and Administration
Certifications
•CompTIA IT Fundamentals, Pursuing
•CompTIA Network+, Pursuing
•CompTIA Security+, Pursuing
Professional Experience
01/2023 – Present Caregiver and Professional Development
●Studying for CompTIA certifications
09/2022 – 12/2022, United Training Academy
Student, IT Networking and Security (Training Includes, but is not limited to:)
●Conducted labs pertaining to network configuration, server configuration, and malware analysis
●Understanding computer hardware fundamentals including RAM, CPU, drives, motherboards
●Network fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks, OSI and TCP/IP models
●Security fundamentals including common malware, identifying attacks, mitigation techniques, business continuity and disaster recovery
04/2020 - 01/2024
Warehouse, Amazon Fulfillment Center Dfw7
●Put orders together and packed items for shipment.
●Trained new hires for my department as well as retrained other employees.
●Cleared jams and unblock the conveyor system.
●Paid close attention to gain a thorough understanding of the duties required for each shift.
04/2022- 10/2022
Customer Service Associate, Family Dollar
●Assisted customers in completing their purchases.
●Kept aisles clear, clean, and safe while restocking.
02/2016 – 02/2020
Facility Services, TCU
●Accepted responsibility for all building keys that had been assigned to me.
●Operated all cleaning equipment and used chemicals while following all safety protocols and procedures.
DFW Terminal
Driver
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2014 - 2016
Hospitality and Retail
McDonalds
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