Customer Service Representative
Resume:
BREONA
WILLIAMS
ad5bof@r.postjobfree.com
Detroit, MI 48202
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
The Godfrey Hotel - Housekeeper
07/2023 - Current
Glow Glam Sparkle - Customer Service Remote Position REMOTE • 01/2023 - 02/2024
Tropical Smoothie Cafe - Assistant Manager/Cashier 11/2021 - 03/2023
Courtyard by Marriott - Housekeeper
03/2017 - 04/2020
WORK HISTORY
Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
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Reported damages, maintenance problems, safety issues, and potential hazards to management.
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Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
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Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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• Implemented and developed customer service training processes. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Monitored inbound calls to provide quality customer support.
• Greeted customers as point of contact for inbound calls. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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SKILLS
• Customer service optimization
• Customer service experience
• Customer service orientation
• Customer service standards
• Customer Service
• Customer service abilities
• Excellent customer service
• Customer Service-Oriented
• Data Entry
• Appointment Scheduling
• Information Security
• Paperwork Processing
Detroit International Academy For
Young Women
Detroit, MI • 06/2016
High school diploma
EDUCATION
CERTIFICATIONS
Work From Home, Glow Glam
Sparkle- 2023
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Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
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Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
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Reported damages, maintenance problems, safety issues, and potential hazards to management.
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Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
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ASSESSMENTS
• Cleaner fit, Proficient, 12/01/23
• Work style: Reliability, Proficient, 12/01/23
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