Summary
Skills
Experience
Suzette Jean
Laguna Hills, CA 92653
Cell: 850-***-****
ad5bnv@r.postjobfree.com
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Multi-line phone systems
Payment processing
Conflict management
Attractions and amenities knowledgeable
Customer service
Effective planning
Quality Inn May 2019 to April 2020
Front Desk Clerk
Panama City, FL
Reviewed account information and individual customer charges to produce correct bills. Maintained clean and presentable reception area to maintain professional business reputation. Arranged special accommodations for guests to maintain optimal satisfaction Managed customer complaints and rectified issues to complete satisfaction. Processed payments, issued bills and kept drawers accurate to meet financial targets. Met needs of walk-in customers by staying up-to-date on room availability and current promotions. Holiday Inn June 2014 to April 2019
Front Desk Clerk
Crestview, FL
Reviewed account information and individual customer charges to produce correct bills. Maintained clean and presentable reception area to maintain professional business reputation. Arranged special accommodations for guests to maintain optimal satisfaction Managed customer complaints and rectified issues to complete satisfaction. Processed payments, issued bills and kept drawers accurate to meet financial targets. Investigated and independently resolved all customer complaints to boost satisfaction. Collaborated with housekeeping and maintenance staff to address and mitigate facility issues. Set guest and group reservations and processed check-ins and check-outs. Planned customized itineraries for guests, which included lodging and activity, resulting in promotion of local tourism and entertainment industries.
McDonald's November 2009 to March 2014
Manager
Panama City, FL
Executed new training initiative to improve skills and develop leaders from within. Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Led employee performance reviews and discussed improvement strategies with each team member. Managed day-to-day operations, including supervision and assignment delegation for 20-member team. Greeted and assisted all customers daily in high-traffic retailer. Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use. Education and Training
Accomplishments
Gulf Coast State College May 2001
Associate of Arts: Marketing
Panama City, FL
Appointed Employee of the Month March 2014
Appointed Employee of the Month December 2018