Maureen S. Flannery, MSM

***** ******* **. ******** ****, OH 44126

Phone: 440-***-**** ad5blk@r.postjobfree.com

Objective: I am looking for more challenging career to practice some of my recently learned coding skills.

Education: Master of Science of Management, May 2013

The University of Akron

Concentration: Management of Information Systems (MSM)

Bachelor of Arts & Science, May 2006

Kent State University

Major: Mathematics/Minor: Business Administration

Post-Degree Professional Certificate

Cuyahoga Community College, May 2023

Allstate / National General Insurance Company / Amtrust Financial Company

Software Quality Assurance Test Analyst

July 15, 2015 – Current

Identified, researched, and tested current business systems issues

Analyzed project requirements and recommended solutions to meet the needs of end users and business

Created and executed test plans/scripts then verified results through manual and automated tests (included functional, system, usability, acceptance, and regression testing)

Used SQL databases, Excel spreadsheets, and business requirements to create & run test cases & test sets

Created or suggested solutions using a comprehensive knowledge of systems toward the business need

Assisted business unit with analysis of potential changes or improvements and supporting documents

Reported of any facts, information, and errors that may impact the success of a project or deliverable

Communicated needs, errors, and questions with other teams to coordinate the needs of each test

Reported errors, created Sharepoint & Azure issues for errors, and oversaw the completion of that issue

Coordinated and participated in project reviews, system analysis, and enhancements

Created & reviewed weekly tests (over 20,000 rules) to prevent problematic policies from being created

Created tests for the creation and distribution of sales commissions to agents

Cuyahoga Community College

Adjust Professor – Introduction to Software Quality Assurance

August 15, 2022 – Current

Developed and delivered course material, such as syllabus, PowerPoint presentations, and lectures online

Created assignments, such as projects, laboratory exercises, and weekly discussion topics

Advised and assisted students to navigate through college requirements and opportunities

Participated in faculty and departmental meetings

Graded and corrected assignments from students while providing feedback to better understand the material

Diebold Corporation

Project Coordinator

June 17, 2013 – January 2015

Coordinated 3 National projects and 12 regional projects

Attended weekly team meeting for each project to review project status and goals

Created & maintained project schedules using Excel and Diebold proprietary software

Created site numbers and addresses for each installation in order to direct revenue to appropriate region

Communicated with Project Mangers, Resource Advisors, Technicians, and Customers as needed

Triggered equipment for manufacturing while preventing excessive production

Searched for matches of equipment necessary for project and interchanged it, then alerted team of swap

Sent weekly updates to all members in project with status of projects, copy of master schedule, software, instructions for the appropriate project, and requirement checklist

Shipped equipment to appropriate site with necessary labels while reducing warehouse holding times

Created & sent Installation Notifications to customer for approval

Updated any Past-Due’s in installation in Diebold propriety software with appropriate escalations

Cleveland Catholic Charities

(Formerly Catholic Youth Organization & Community Services of Summit County)

June 1997- May 2013

Recreational Respite Program for MR/DD – Activities Leader

Directed staff of fifteen to coordinate activities for adults who have mental and physical disabilities.

Lead group-based projects to aid in enhancement of gross and fine motor skills for clients such as crafts, cooking, sports, swimming and board games.

Attained supplies for program using allotted budget.

Scheduled special event activities including dining and transportation.

Provided companionship, care, and support to the clients

Prepared and presented meals.

Provided physical and hygienic support.

Adult Day Center- Senior Care Aide

Created and delivered personal care plans for clients

Assisted in activities of daily living

Provided assistance to participate in activities as part of a therapeutic recreation program

Monitored client behavior to complete documentation, such as attendance logs and daily progress reports

Completed all responsibilities listed in the above description of an Activities Leader.

Computer Skills:

Microsoft:

Defender, Outlook, Access, PowerPoint, OneDrive, Project, Word, Visio, Publisher, Excel, SharePoint / Azure DevOps, Office Teams, PeopleSoft, EPPIC (as Administrator), SalesForce, TeamViewer, SQL

Others Software:

Adobe, Java, Selenium, LoadRunner, API, GIT, C#, JavaScript, .Net, AWS, Jira, Docker

Specific Testing Skills:

Acceptance, Unit, Load, Functional, Non-Functional, and Regression Testing,

Manual & Automated Testing,

Test Case Creation, Test Set Creation, Test Prioritization,

Test Validation & Test Verification

GitHub Link: https://github.com/mflanner1982

Certifications:

Information Technology Programming and Development Certificate from Cuyahoga Community College

.Net Programming, Post-Degree Professional Certificate from Cuyahoga Community College

Web Application Development Certificate from Cuyahoga Community College

ISTQB Foundations Certified ISTQB® - # 23-CTFL-02559-USA

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