Kitchener, ON +1-226-***-**** ad5blh@r.postjobfree.com

Profile: Detail oriented and personable Customer Service Representative with 10+ years’ experience in resolving client issues, answering queries, and establishing lasting client relationships.

Highlights of qualifications:

A genuine passion for delivering exceptional hospitality and creating magical moments for support

Team player with a demonstrated ability to work effectively in an international context.

Demonstrated flexibility and willingness to work in various locations and different operational roles.

Proven ability to provide exceptional guest service and enhance the overall visitor experience.

Excellent track record of delivering exceptional service and creating memorable guest experiences.

Related Experience:

Interpreter-Translator Volunteer/ Compass Refugee Centre, Kitchener, ON

January – Feb 2024

Helped refugee claimants by interpreting spoken language or translating documents

Allowed claimants to tell their story and ensure they understand the process and the expectations

Protected the privacy of clients and safeguarding their personal information entrusted to us.

Office Administrator, Sprout Wellness Clinic, Kitchener, ON

Sept – Dec 2022

Communicated with patients scheduling appointments in person or over the phone

Greeted all patients in the clinic checking them in prior to their scheduled appointments

Managed and recorded all medical product deliveries and arranged them for easy accessibility

Submitted patients’ claims within established guidelines for patients with insurance, followed up on the status of all claims reports, and requested any outstanding balances

Customer service agent/ Teleperformance (Walmart), Palmira, Colombia

Sept 2021 – July 2022

Handled phone calls or chats from customers, assessing and resolving their issues

Provided order replacements, refunds and called local store directly if needed to help customers

Interfaced with colleagues and supervisors to provide the best resolution to complaints

Contacted third party sellers to get replacements for lost items or refunds for failed deliveries

Front desk receptionist/ Coppid Beech Hotel, Bracknell, Berkshire, England

April 1st, 2019 – March 2021

Greeted and welcomed guests as they approached the front desk

Checked beforehand arriving groups, ensured keys were ready and helped prep party packages

Handled cash, assisted guests to store luggage and coats and led them to their meeting points

Performed end-of-day balancing as a diligent night auditor

Human Resources Associate Intern/Secrets Akumal Riviera Maya, Akumal, Mexico

Jan - May 2017

Received new applicants for different department positions and guided them through

Renewed employees’ contracts, dealt with labour complaints and provided solutions

Filed new entry and older workers’ files on a weekly basis

Front Desk Agent/ Radisson Hotel, Kitchener, Ontario, Canada

June 2014 - Aug 2014

Provided courteous and efficient service that exceeded guests’ expectations

Diligently checked in and checked out guests

Followed up on all given tasks and ensured proper communication with all departments

Prepared coffee and helped with breakfast preparations before cook’s arrival

Front Desk/ Banquet Server, Waterloo Inn Conference Hotel, Waterloo, ON

Aug 2011 – July 2013

Served guest’s meals at their tables as well as expertly poured wine

Performed table set-ups, greeting customers and cleared tables

Supported other staff and maintain composure in a fast-paced environment

Answered external and internal phone calls providing information

Server/Runner/ Bartender (co-op) Grand Fiesta Americana, Veracruz, Mexico

May – Oct 2012

Worked as a server in a beach environment providing customer service to guests

Bartending serving drinks in the pool area and the lobby bar

Collaborated within a team to serve meals to guests

Served as interpreter for English and Portuguese-speaking guests

Other Experience:

Order Assembler/Loblaw Companies, Cambridge, Ontario

Oct 2023 – Nov 2023

Stainer/Strassburger Windows and Doors, Kitchener, Ontario

July 2017 – Dec 2018

Palletizer/Colonial Cookies, Kitchener, Ontario

Feb 2015 – Dec 2016

Education:

Hospitality and Tourism Management, Conestoga College, Waterloo, ON

2011 – 2014

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