Delivery Driver Customer Service

Abdul Ahmadi

**** ****** ****, *****, ** *****

510-***-**** cell

*************@*****.***

Qualifications:

Excellent communication, and organizational skills

Highly responsible & reliable

Familiarity with local streets/routes

Heavy Machine Operator

Inventory Control

Blue-Print Schematic Reading

Quality Assurance

Scheduling

Hazmat Safety

Self-motivated

Strong interpersonal and problem- solving abilities

Ability to work cohesively as part of a team

Materials Handler/Logistics

Meeting delivery deadlines

Ability to work well under pressure in a fast-paced environment

Hydraulic Lift Gate Loading Ramps

Professional Experience:

12/2016 – 1/2023 Coca Cola Bottling

Delivery Driver / Customer Service San Leandro, CA

Covered routes as needed by district or region. Executed company strategy and market directives. Developed store customer relationships daily truck loading and inventory. Tracked record of being able to work with little supervision. Operate fork lift and pallet jacks. Facility maintenance. Transported merchandise to retailers in specified areas while maintaining a positive image following the company standards.

Operated the box truck safely and responsibly.

Sustained 95%+ on-time delivery rates by confirming drop-off arrangements with customers, using navigation.

Sustained technology to optimize routes, and calculating anticipated breaks into schedule.

Coordinate with Logistics to execute 5 to 12 local and regional deliveries daily, including strategic package loading, route planning, and documentation such as bill of lading (BoL), proof of delivery (POD), and payment transactions.

06/2014 – 12/2016 Core Mark

Delivery Driver / Customer Service Hayward, CA

Primary point of contact for customers, many of whom were Fortune 500 companies. My position/role was pivotal as I was the face of the company. Therefore; the loyalty and trust that evolved from the strong business relationship one built created value for the company.

Avoided injury and product damage by problem-solving challenging environments, implementing team lift techniques for heavy items, and utilizing protective coverings until merchandise reached final location at destination.

Additional responsibilities included offloading work, such as stacking and sorting delivered goods and pickups as needed, as well as pre and post-shift equipment/vehicle checks.

Delivered products safely and on time to multiple stops daily. Checking load inventories against invoices for accuracy. Unloaded via ramp and hand dolly

Secured empty pallets and totes in the truck and returned equipment following use

Ensured order accuracy and fulfillment by matching cargo to invoices/order slips during loading, promptly updating tracking systems upon unloading, receiving customer signatures, and finalizing daily log

11/2012 – 06/2014 Fresh Point Produce Company

Delivery Driver / Customer Service Union City, CA

Demonstrated strong customer relations and problem resolution skills.

Effectively planned and organized work activities independent of direct supervision.

Developed a good working knowledge of product and inventory control techniques and procedures.

Maintained ongoing inter-department communications related to routing, safety, and customer relations.

Delivered product within assigned route schedule and time windows. Immediately informed management team of any deviations.

Unloaded product from truck, by hand or using hand cart, and place in designated customer storage areas. This included transporting product down ramps, stairs, or docks, in all weather conditions.

Verified delivery of items with customers and obtained proper signatures. Contact management for authorization when discrepancies on invoice and communicated all errors/returns.

Maintained, secure and safely operate all assigned equipment, including but not limited to hand cart, pallets, load bars, and personal protective equipment.

Education:

10/2010-09/2011 Institute for Business and Technology Santa Clara, CA Diploma-HVAC Technician

01/2012-03/2012 Area Truck Driving School Santa Clara, CA Class A+B License

Double and triple tanker, passenger, and hazmat endorsements

- Fluent in Farsi and Hindi languages

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