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Customer Service Experience

Location:
Bakersfield, CA
Posted:
April 27, 2024

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Resume:

Joshua Pacheco

Bakersfield, CA *****

ad5bl2@r.postjobfree.com

+1-661-***-****

To obtain a position in which excellent customer service and a promising customer experience is a priority. I am

offering a pleasing personality and welcoming attitude, excellent hospitality manners, the ability to work in a fast

paced environment and the ability to overcome complex challenges. I bring to your attention my skills, capabilities,

and achievements.

Work Experience

Audio Visual Technician

Pacific west sound - Bakersfield, CA

May 2023 to Present

• Maintained comprehensive AV supplies inventories, logging repairs and replacement of faulty, damaged and obsolete equipment.

• Provided required technical support to audiovisual technicians and systems.

• Edited work on the computer using computer software.

• Set up LCD projectors for video presentations and video conferences

• Identified and swiftly resolved AV equipment and connectivity issues, escalating faults as appropriate.

• Mixed and recorded sounds for diverse programs.

• Edited visual recordings and processed them using software such as Video Edit.

• Instructed junior technicians in setting up video/audio systems

• Installation of displays, projectors, screens, lighting systems, AV racks, cameras, etc. Electrician

Kuubix Global - Visalia, CA

December 2022 to April 2023

• Install, cut, measure and bend conduit

• Trace, troubleshoot and plan routes

• Use hand benders and triple nickel

• Pipe threading and reaming

• Install and uninstall strut UBolts beam clamps etc.

• Underground runs

• Swapped out panels and disconnects

Service Technician

Blue Dog RV - Bakersfield, CA

February 2022 to December 2022

• Installs and tests parts to make sure they work correctly.

• Follows installation and operation manuals.

• Responds to service requests and repairs products.

• Uses diagnostic tools to determine repair plans.

• Teaches customers how to use their products.

• Install converters and inverters as well as testing.

• Knows how to use the necessary tools and equipment.

• Writes service reports after every appointment.

• Inspect RV fleet for damage or repair needs

• Diagnose and repair problems with plumbing, electrical, or other internal components

• Perform routine maintenance on the engine and appliances

• Adheres to safety regulations and industry standards. Electrical Lead Man

Pavletich Electric and communications - Bakersfield, CA June 2018 to January 2022

• Trace out short/long circuits in wiring

• box-out/tie-out rough and finish residential homes

• Knowledge of commercial wiring and layouts

• 5+ months bending conduit, EMT

• Proficient with direct installation of wiring at construction and other sites

• Perform work in a manner that meets and follows electrical codes, blueprints and standards

• Install, maintain, and repair electrical equipment, wiring, and lighting systems

• Test electrical devices and provide on-spot solutions, troubleshooting issues

• Use tools such as voltmeters, oscilloscopes, and ohmmeters to detect issues

• Install safety components and connect wiring in electrical circuits and networks

• Follow electrical codes, blueprints, and standards for ultimate efficiency Warehouse Worker/Delivery Driver

Garment Restoration - Bakersfield, CA

December 2017 to November 2018

Clean, pack out damaged garments from fire damages

• Deliver garments to customers

• Count for inventory

• Clean and maintain warehouse/ truck

Mitigation Technician

JLH construction - Bakersfield, CA

March 2012 to June 2018

• Extraction of water access

• Cleaning of smoke and mold damage

• Care for customer belongings and carefulness of removal

• Excellent customer service

Education

High school diploma

East Bakersfield High School - Bakersfield, CA

2006 to 2010

Skills

• CUSTOMER SERVICE (5 years)

• Management (5 years)

• LEADERSHIP SKILLS (5 years)

• MULTITASKING (10+ years)

• RECEPTIONIST (Less than 1 year)

• Forklift (3 years)

• Construction Laborer

• General Labor

• Construction (6 years)

• Mold Remediation (1 year)

• Fire Restoration

• Electrical Experience (3 years)

• Blueprint Reading (2 years)

• Heavy Equipment Operation

• Low Voltage

• Landscape Maintenance

• Water Damage Restoration

• Carpentry

Certifications and Licenses

Passport

December 2017 to December 2018

Oilfield hazard awareness

40-hour hazwoper

December 2017 to December 2018

40hr hazwop safety training

Superviser safety training

December 2017 to December 2020

Forklift Certified

December 2017 to Present

Basic employee safety for general industry

December 2017 to December 2018

Defensive driving

December 2017 to Present

Emergency Medical Technician-Basic

December 2017 to December 2018

Confined Space

December 2017 to December 2018

Drivers License

OSHA 30

March 2021 to March 2023

First Aid CPR

February 2020 to February 2022

Additional Information

Skills:

• Great customer service

• Ability to interact with others

• Excellent interpersonal skills

• Ability to work under pressure and meet tight deadlines

• Strong verbal and written communication skills

• determined and optimistic attitude

• Product and service knowledge

• Very organized

• Attention to detail

• Multitasking skills

• Patient with customers, peers, co-workers

• Exceptional leadership skills developed through work experience

• Problem analysis, use of judgment and ability to solve problems efficiently

• Reliable

• Self motivated



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