Customer Service Support Specialist
Resume:
Jessica Early
Waldorf, MD
*******.*******@*****.***
Proud co parent of 4 determined to work and be the best for the company. Result driven and versatile customer service support specialist with comprehensive knowledge to readily support a variety of professional undertaking. Customer Service Leader with over 2 years’ experience solution oriented, conducting, and providing excellent team value, training, and dedication. Strong ability to anticipate and proactively. Address customers needs for high level customer satisfaction. I know I have a lot of space in-between my employments but during those moments I was focusing on my family and helping to improve my emotional health from dealing with an abusive relationship. I'm recovered. I'm a hard work and very detached in giving my best to provide the best for myself and my family. Willing to relocate to: Brandywine, MD - White Plains, MD - Waldorf, MD Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver
Amazon DSP - Waldorf, MD
December 2023 to January 2024
load and deliver
drive van and use truck dolly,
Food Service Substitute
Abacus Staffing - Waldorf, MD
June 2023 to October 2023
Prepare foods for cooking and cupped fruits
Sanitize counters after each lunch
Wash trays
break down washing machine after shift
Donut Maker
Krispy Kreme - Waldorf, MD
June 2023 to August 2023
I got sick that is why I left.
Cashier/Customer Service
Taco Bell - Waldorf, MD
January 2023 to April 2023
Take orders with a smile, keep front desk and register area clean and stocked for hygienic and smooth shift so the customers will have fast, hot, efficient service. Help in the kitchen when needed and make sure the bathroom is clean.
Import/Export Coordinator
Burlington Stores - Waldorf, MD
November 2022 to January 2023
Moves boxes, unpack and sort, load unto cart and place onto display floor. Seasonal Package Handler
UPS - Waldorf, MD
September 2022 to January 2023
Unload and load trucks
make sure the packages were labeled right and there are no liquids open also make sure the boxes are no breaking
Busser/Dishwasher
Shark Bar & Seafood House - Waldorf, MD
August 2022 to December 2022
clean tables and dishes
clean bathrooms and help restock kitchen
Housekeeping
Red Roof Inns, Inc. - Clinton, MD
February 2021 to September 2022
clean bathrooms, mop, scrub and steam floors,
change bedding and wipe down furniture and discard trash. I worked for a small period until I found better work. Janitor/Maintenance
LA Fitness - Waldorf, MD
August 2021 to May 2022
• Refill any empty products and paper towels, toilet paper for guests.
• Sweep and mop the floor, clean windows and mirrors. And take out the trash.
• Make sure the door is locked after my shift is over. Kids Club Attendant
LA Fitness - Waldorf, MD
September 2021 to April 2022
• Watch the kids have fun.
• Take care of infants if any present
• Create fun activities for the children
• Take them to the restroom and water breaks
• Report any incidents to parents
• clean toys up and sanitize when day is over
Server
Applebee's - Waldorf, MD
May 2019 to February 2021
Food serving, greet guest, take order and make sure that's what they want before putting in the POS. Bring drinks and extra napkins
check on guests every 5 to 10 minutes
food prep
Clean work areas and restock silverware .
Receptionist
Heart full of Hope - Suitland, MD
January 2014 to August 2018
answer phones
file paper
make runs
send emails and log appointments
Tire Technician
tonys mechanic shop - Suitland, MD
January 2013 to June 2017
Hostess
Ruby Tuesday - Clinton, MD
May 2013 to April 2016
greet guest and make sure tables are cleaned. and guests are sat in order to available servers. Education
High school diploma in Medical
Dr. Henry A. Wise, Jr. High School - Upper Marlboro, MD August 2011 to May 2015
Skills
• Law Enforcement (5 years)
• rescue (4 years)
• Organizational Skills (5 years)
• Microsoft Word (5 years)
• Team Leader (5 years)
• Receptionist (2 years)
• Communications (5 years)
• Team Management (2 years)
• Report Writing (5 years)
• Patent
• Secretarial (2 years)
• Customer Service (10+ years)
• Front Office (2 years)
• Rehab (Less than 1 year)
• Busser (8 years)
• Food Safety (8 years) (8 years)
• Restaurant Experience (10+ years)
• server (8 years)
• POS (8 years)
• Food Preparation (8 years)
• Host/Hostess (8 years)
• Cash Handling (10+ years)
• Cleaning Experience (8 years)
• Security
• Retail sales (5 years)
• Food Service (10+ years)
• Cashiering (10+ years)
• Merchandising (4 years)
• Microsoft Office (7 years)
• Management (3 years)
• Kitchen Experience (8 years)
• Restaurant Management (5 years)
• Customer service (10+ years)
• Office Management (6 years)
• Banquet Experience (4 years)
• Guest services (8 years)
• Guest Services (10+ years)
• Cooking (10+ years)
• Vital signs (1 year)
• Custodial Experience (8 years)
• Janitor (5 years)
• Maintenance (6 years)
• Warehouse experience (2 years)
• Retail sales (4 years)
• Payroll (2 years)
• Leadership (8 years)
• Commercial Cleaning (2 years)
• Inventory Control (8 years)
• Upselling (5 years)
• Hospitality (10+ years)
• Maintenance (8 years)
• Volunteer management (3 years)
• Landscaping (10+ years)
• package handling (5 years)
• Maintenance (8 years)
• Pool maintenance (3 years)
• Pool cleaning (8 years)
• Cleaning (10+ years)
• Team Building (5 years)
• Pallet jack (2 years)
• Moving (10+ years)
• Heavy haul (3 years)
• Hand tools (10+ years)
• Heavy haul (2 years)
• cycle counting (8 years)
• detail oriented (2 years)
• Groundskeeping (5 years)
• Daycare (5 years)
• Infant Care
• Load & Unload
• Toddler Care (10+ years)
• Supervising Experience (4 years)
• Packaging
• Teaching (10+ years)
• Inventory control (4 years)
• Lifeguard
• Childcare
• Sports Coaching (6 years)
• Pet grooming (3 years)
• Food service (4 years)
• Time management (6 years)
• Mowing (8 years)
• Van driver
• Driving
• Load & unload
• Heavy lifting
• Customer relationship management
• Mentoring
• Security
• Serving
• Guest services
• Upselling
• Leadership
• Team management
• Cash register
• Forklift
• Retail sales
• Restaurant experience
• Cooking
• Office management
• Front desk
• Cash handling
• Sales management
• Supervising experience
• Relationship management
• Sales
• Automotive repair
• Customer service
• Hospitality
• POS
• Merchandising
• Event planning
• Hotel experience
• Customer support
• Basic math
• Custodial experience
• Landscaping
• English
• Working with people with disabilities
• Organizational skills
• Retail math
• Computer skills
• Detailing
• Food safety
• Communication skills
• Delivery driver experience
• Cake decorating
• Meal preparation
• Resident's rights
• Product demos
• Food production
• Route driving
• Store management
• Industrial equipment
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Analysis skills
• Math
• Android
• iOS
• Sanitation
• Bussing
• Office experience
• Inventory management
• Property management
• Warehouse experience
• Training & development
• Retail management
• Microsoft Powerpoint
• Aloha POS
• Phone etiquette
• Stocking
• Shipping & receiving
• Food preparation
• Culinary experience
• Photography
Certifications and Licenses
Food Safety January 2011 to Present
Food Handler Certification
CPR Certification
May 2011 to Present
Driver's License
April 2023 to January 2031
Non-CDL Class C
ServSafe
Assessments
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Cleaner fit — Completed
January 2022
Measures the traits that are important for successful cleaners Full results: Completed
Customer service fit — Proficient
February 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Warehouse safety — Proficient
June 2022
Using safe practices in a warehouse setting
Full results: Proficient
Cooking skills: Basic food preparation — Completed February 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed
Delivery driver — Proficient
April 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Completed
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Basic maintenance and repair — Proficient
May 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Food service fit: Crew member — Proficient
November 2022
Measures the traits that are important for successful food service crew members Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
With my years of learning different jobs I've learned the skill of leadership do to my managers and amazing supervisors. I've put this leadership to good use in helping with sales and guest coming to eat by involving my self in out of work events and encouraging my team as we work to make our company the best
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