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Customer Service Support Specialist

Location:
Waldorf, MD
Salary:
18
Posted:
April 27, 2024

Contact this candidate

Resume:

Jessica Early

Waldorf, MD

ad5bhz@r.postjobfree.com

+1-202-***-****

Proud co parent of 4 determined to work and be the best for the company. Result driven and versatile customer service support specialist with comprehensive knowledge to readily support a variety of professional undertaking. Customer Service Leader with over 2 years’ experience solution oriented, conducting, and providing excellent team value, training, and dedication. Strong ability to anticipate and proactively. Address customers needs for high level customer satisfaction. I know I have a lot of space in-between my employments but during those moments I was focusing on my family and helping to improve my emotional health from dealing with an abusive relationship. I'm recovered. I'm a hard work and very detached in giving my best to provide the best for myself and my family. Willing to relocate to: Brandywine, MD - White Plains, MD - Waldorf, MD Authorized to work in the US for any employer

Work Experience

Amazon Delivery Driver

Amazon DSP - Waldorf, MD

December 2023 to January 2024

load and deliver

drive van and use truck dolly,

Food Service Substitute

Abacus Staffing - Waldorf, MD

June 2023 to October 2023

Prepare foods for cooking and cupped fruits

Sanitize counters after each lunch

Wash trays

break down washing machine after shift

Donut Maker

Krispy Kreme - Waldorf, MD

June 2023 to August 2023

I got sick that is why I left.

Cashier/Customer Service

Taco Bell - Waldorf, MD

January 2023 to April 2023

Take orders with a smile, keep front desk and register area clean and stocked for hygienic and smooth shift so the customers will have fast, hot, efficient service. Help in the kitchen when needed and make sure the bathroom is clean.

Import/Export Coordinator

Burlington Stores - Waldorf, MD

November 2022 to January 2023

Moves boxes, unpack and sort, load unto cart and place onto display floor. Seasonal Package Handler

UPS - Waldorf, MD

September 2022 to January 2023

Unload and load trucks

make sure the packages were labeled right and there are no liquids open also make sure the boxes are no breaking

Busser/Dishwasher

Shark Bar & Seafood House - Waldorf, MD

August 2022 to December 2022

clean tables and dishes

clean bathrooms and help restock kitchen

Housekeeping

Red Roof Inns, Inc. - Clinton, MD

February 2021 to September 2022

clean bathrooms, mop, scrub and steam floors,

change bedding and wipe down furniture and discard trash. I worked for a small period until I found better work. Janitor/Maintenance

LA Fitness - Waldorf, MD

August 2021 to May 2022

• Refill any empty products and paper towels, toilet paper for guests.

• Sweep and mop the floor, clean windows and mirrors. And take out the trash.

• Make sure the door is locked after my shift is over. Kids Club Attendant

LA Fitness - Waldorf, MD

September 2021 to April 2022

• Watch the kids have fun.

• Take care of infants if any present

• Create fun activities for the children

• Take them to the restroom and water breaks

• Report any incidents to parents

• clean toys up and sanitize when day is over

Server

Applebee's - Waldorf, MD

May 2019 to February 2021

Food serving, greet guest, take order and make sure that's what they want before putting in the POS. Bring drinks and extra napkins

check on guests every 5 to 10 minutes

food prep

Clean work areas and restock silverware .

Receptionist

Heart full of Hope - Suitland, MD

January 2014 to August 2018

answer phones

file paper

make runs

send emails and log appointments

Tire Technician

tonys mechanic shop - Suitland, MD

January 2013 to June 2017

Hostess

Ruby Tuesday - Clinton, MD

May 2013 to April 2016

greet guest and make sure tables are cleaned. and guests are sat in order to available servers. Education

High school diploma in Medical

Dr. Henry A. Wise, Jr. High School - Upper Marlboro, MD August 2011 to May 2015

Skills

• Law Enforcement (5 years)

• rescue (4 years)

• Organizational Skills (5 years)

• Microsoft Word (5 years)

• Team Leader (5 years)

• Receptionist (2 years)

• Communications (5 years)

• Team Management (2 years)

• Report Writing (5 years)

• Patent

• Secretarial (2 years)

• Customer Service (10+ years)

• Front Office (2 years)

• Rehab (Less than 1 year)

• Busser (8 years)

• Food Safety (8 years) (8 years)

• Restaurant Experience (10+ years)

• server (8 years)

• POS (8 years)

• Food Preparation (8 years)

• Host/Hostess (8 years)

• Cash Handling (10+ years)

• Cleaning Experience (8 years)

• Security

• Retail sales (5 years)

• Food Service (10+ years)

• Cashiering (10+ years)

• Merchandising (4 years)

• Microsoft Office (7 years)

• Management (3 years)

• Kitchen Experience (8 years)

• Restaurant Management (5 years)

• Customer service (10+ years)

• Office Management (6 years)

• Banquet Experience (4 years)

• Guest services (8 years)

• Guest Services (10+ years)

• Cooking (10+ years)

• Vital signs (1 year)

• Custodial Experience (8 years)

• Janitor (5 years)

• Maintenance (6 years)

• Warehouse experience (2 years)

• Retail sales (4 years)

• Payroll (2 years)

• Leadership (8 years)

• Commercial Cleaning (2 years)

• Inventory Control (8 years)

• Upselling (5 years)

• Hospitality (10+ years)

• Maintenance (8 years)

• Volunteer management (3 years)

• Landscaping (10+ years)

• package handling (5 years)

• Maintenance (8 years)

• Pool maintenance (3 years)

• Pool cleaning (8 years)

• Cleaning (10+ years)

• Team Building (5 years)

• Pallet jack (2 years)

• Moving (10+ years)

• Heavy haul (3 years)

• Hand tools (10+ years)

• Heavy haul (2 years)

• cycle counting (8 years)

• detail oriented (2 years)

• Groundskeeping (5 years)

• Daycare (5 years)

• Infant Care

• Load & Unload

• Toddler Care (10+ years)

• Supervising Experience (4 years)

• Packaging

• Teaching (10+ years)

• Inventory control (4 years)

• Lifeguard

• Childcare

• Sports Coaching (6 years)

• Pet grooming (3 years)

• Food service (4 years)

• Time management (6 years)

• Mowing (8 years)

• Van driver

• Driving

• Load & unload

• Heavy lifting

• Customer relationship management

• Mentoring

• Security

• Serving

• Guest services

• Upselling

• Leadership

• Team management

• Cash register

• Forklift

• Retail sales

• Restaurant experience

• Cooking

• Office management

• Front desk

• Cash handling

• Sales management

• Supervising experience

• Relationship management

• Sales

• Automotive repair

• Customer service

• Hospitality

• POS

• Merchandising

• Event planning

• Hotel experience

• Customer support

• Basic math

• Custodial experience

• Landscaping

• English

• Working with people with disabilities

• Organizational skills

• Retail math

• Computer skills

• Detailing

• Food safety

• Communication skills

• Delivery driver experience

• Cake decorating

• Meal preparation

• Resident's rights

• Product demos

• Food production

• Route driving

• Store management

• Industrial equipment

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Analysis skills

• Math

• Android

• iOS

• Sanitation

• Bussing

• Office experience

• Inventory management

• Property management

• Warehouse experience

• Training & development

• Retail management

• Microsoft Powerpoint

• Aloha POS

• Phone etiquette

• Stocking

• Shipping & receiving

• Food preparation

• Culinary experience

• Photography

Certifications and Licenses

Food Safety January 2011 to Present

Food Handler Certification

CPR Certification

May 2011 to Present

Driver's License

April 2023 to January 2031

Non-CDL Class C

ServSafe

Assessments

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Cleaner fit — Completed

January 2022

Measures the traits that are important for successful cleaners Full results: Completed

Customer service fit — Proficient

February 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Warehouse safety — Proficient

June 2022

Using safe practices in a warehouse setting

Full results: Proficient

Cooking skills: Basic food preparation — Completed February 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Completed

Delivery driver — Proficient

April 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Work motivation — Proficient

June 2021

Level of motivation and discipline applied toward work Full results: Proficient

Retail customer service — Proficient

February 2022

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Completed

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Basic maintenance and repair — Proficient

May 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Food service fit: Crew member — Proficient

November 2022

Measures the traits that are important for successful food service crew members Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

With my years of learning different jobs I've learned the skill of leadership do to my managers and amazing supervisors. I've put this leadership to good use in helping with sales and guest coming to eat by involving my self in out of work events and encouraging my team as we work to make our company the best



Contact this candidate