Resume

Objective: A flexible full, or part-time position, with. direct customer contact that allows me to make a meaningful contribution to the organization’s success.

Teaching experience:

Faculty – Journalism, Digital Media, and Communication – Central Piedmont Community College.

Communications Faculty – ECPI University.

Skills and characteristics:

Customer focused:

Excellent oral and written, communication skills.

Effective questioning and listening skills.

A keen sense of humor

Ability to manage conflict constructively.

Highly developed ability to develop rapport with customers.

Responsible –Deep commitment to achieve all job goals, and requirements, while conforming to all company policies, and procedures

Dependable – Able to juggle multiple tasks, and shifting requirements working on a completely independent basis.

Adaptable – Proven ability to adjust to changing schedules, clients, and work requirements

Technically competent – Sufficient technical skills to effectively perform all job tasks.

Relationship focused – Highly developed ability to develop rapport with customers, management, and co-workers.

Solutions oriented:

Excellent problem-solving skills.

Proven ability to set, and manage reasonable customer expectations.

Proven ability to conduct intensive, and detailed customer interviews.

Strong ability to empathize, listen carefully, and develop appropriate action plans.

Information literate. Highly adept at using the internet to uncover important sources of information that satisfies identified client needs.

Work history:

Central Piedmont Community College, Part-time Instructor, Digital Media and Communication, Charlotte, NC, 2009 - Present.

ECPI University, Communications Instructor, 2010 – 2013.

McNeary, Inc., Vice President, New Business Development, Charlotte, NC, 2007 – 2009.

Integrated Sales and Management (communications-based training and consulting [sole practitioner]), Charlotte, NC 1986 to 2006.

Education:

Western Illinois University: Macomb, Ill – B.A. Communication.

Wake Forest University: Winston-Salem – M. A. Communication Arts and Sciences.

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