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Customer Service Quality Control

Location:
Beaumont, TX, 77702
Posted:
April 28, 2024

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Resume:

Highly accomplished, performance-driven, and diligent professional, with solid work experience and visible accomplishments in quality control operations, warranty management, and customer service in handling the controls of various types of processes on a huge array of equipment. Exceptional knowledge of maintaining factory equipment and handling complex troubleshooting tasks. Knowledge of production runs and analyzing instrument readings. Proven adaptability and ability to flourish in high-pressure and fast-paced environments. History of successful interaction and leadership within diverse groups; comfortable and effective with professionals at all levels.

Areas of Knowledge

3M Qualified

Appropriate Raw Materials

Completed Firefighting School

Cost Control and Budget Implementation

Damaged Controlled Qualified

Forklift Certified

Inventory Restocking

Maintenance of Key Production Records

Manufacturing Management and Operations

Mater Helm Qualified

Observe Processes for Quality Standards

Preparation of Machinery for Production

Process and Process Equipment

Project Coordination/Execution

Regulatory Compliance and Standards

Safety Compliance/Enforcement

Shipment Coordinating

Stretcher Bearing Qualified

Supervised Under Ranked Crew

Test and Troubleshoot Equipment for Bugs

Validating Supplies

Warehouse Design

Education and Professional Training

Lamar University Institute of Technology Beaumont, Texas Graduated: May 1999 Associate of Applied Science – Operating Technology

Relevant Coursework: Safety Technician Supervisor, Safety/Field Technician, Construction Site Safety, JTech Safety Training and Consulting, Process Technology I, II and III, Safety, Health and Environment, Human Relations, Process Troubleshooting, Process Instrumentation

Lamar University Beaumont, Texas

Industrial Engineering - 99 credits

Professional Experience

Heritage Thermal of Texas Orange, Texas

Environmental Services Technician 2022 - Present

Prepare necessary supplies, tools, and other equipment for transport to worksite.

Perform onsite and offsite pickup of hazardous wastes and/or materials

Ensure that drum pad is maintained in neat and compliant fashion.

Works closely with Project manager to ensure customer goals are met.

Operate small hand tools and provides other construction type labor in projects.

Decontaminate company equipment and tools

Load, unload and sample drums; respond to emergency spills.

Reladnye Port Arthur, Texas

Warehouse Clerk 2020 - 2022

Warehouse Clerk (Savard Labor & Marine Personnel) 2019 - 2020

Receive and unload trucks, check in merchandise, matching purchase orders to sales orders and distribute for processing.

Assist with preparing systemic procedures for creating commercial invoices to forward over to billing dept.

Process inventory adjustments from cycle counts and account for any overages or shortages.

Move materials and items from receiving or storage areas to shipping or to other designated areas.

Fill requisitions, work orders or requests for materials, tools or other stock items and distribute items to shipping or to designated route driver storage area.

Ensure warehouse is accessible and safe for salespeople and client/customer traffic.

Assemble customer orders from stock and place orders on pallets or shelves or relocate orders to a holding area or shipping department.

Mundy Nederland, Texas

Package Operator 2018 - 2019

Packaged the product in accordance with product packaging specification that allows the product efficient storage and shipment.

Inspected in-process packaging to endure consistent quality and remove defective products and packaging material in the process.

Segregated finished packaged items from machine that conform to specification and separate rejected items.

Conducted inventory count on finished and rejected packaged items.

Monitored packaging and filling operations to ensure quality and conformity of filled or packaged products in accordance with standards.

Chevron Phillips Chemical Company, CPC Orange, Texas

Chemical Process Operator 2000 - 2018

Monitored recording instruments, flow meters, panel lights, or other indicators and listen for warning signals to verify conformity of process conditions.

Regulated or shut down equipment during emergency situations, as directed by supervisory personnel. Control or operate chemical processes or systems of machines, using panelboard, control boards, or semi-automatic equipment.

Coordinated with other operations roles through teamwork to ensure correct products and adequate process flows.

Conducted training for the operation of new plant equipment for employees and supervisors.

Operated, maintained, and repaired high-pressure steam lines, pumps, and chemical process systems equipment.

Conferred with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency, and product quality.

Identified, weighed, and processed raw materials into finished products.

Recorded and submitted daily bulk inventory throughout the company for pivotal production scheduling.

Communicated closely with production leaders to ensure manufactured products are complete and on time, as well as with vendors to receive bulk products according to schedule.

Maintained equipment and diagnosed problems to avoid shutdowns, makes ordinary repairs, keep records and logs.

Maintained a high level of detail while handling multiple tasks as well as have a basic understanding of chemicals and chemical reactions.

Qualified in production in drumming and finished goods and tank farm departments.

Transferred raw/finished materials, prepared batches as per the customer and process orders, and met the production schedule.

Required to analyze product sample readings and adjust adhere to proper product specifications.

U.S Navy 1993 – 1996

Deckhand

Stood watch on vessels during specified periods while vessels are under way.

Assumed command of vessels if ships' masters become incapacitated.

Steered vessels, using navigational devices, such as compasses or sextants, or navigational aids, such as lighthouses or buoys

Technical Skills

Microsoft Office Applications (Word, Outlook, Excel, PowerPoint)

Google Productivity Programs (Google Docs, Gmail, Google Calendar)

Knowledge of Social Media

Desktop Publishing (Adobe Photoshop, Reader, Acrobat)



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