Front Desk Customer Service

Maybelline

Hernandez

Summary

Maybelline Hernandez

Oxon Hill, MD 20745

301-***-****

*************@*****..***

Certified Phlebotomist Technician looking to transition to a clinical field with considerable experience performing precise venipuncture procedures and proficient in drawing blood. Demonstrated ability to work effectively with little to no supervision. With strong communication skills and ability to work effectively with patients and a healthcare team.

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Skills

-Effective communication skills; oral and written

-Bilingual; Spanish

-Teamwork

-Actively listen

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Experience

John Hopkins / Phlebotomy Intern

March 2024-current, Baltimore MD

-Obtained blood samples for medical testing by performing 100 venipuncture

-Confidently and carefully drew blood from patients of all ages

-provided care to patients following established standards and practice

Planet Fitness/ Service Desk

June 2023 - present, Oxon Hill, MD

-Greeting customers and prospects

-Handle front desk requirements including answering calls, assisting callers with varieties questions

-Checking members into the system

-Maintaining a clean area and deep cleaning stations

-inform customers about billing procedures

Emissary / Cashier,Server

September 2022 - May 2023, Washington,DC

-Responsible for setup

-Communicated with hosts, bussers and kitchen staff for and customer service

-Served food, beverages and coffee drinks

-Welcomed guests with personable attitude

-Received and process payments

-Maintain stock and clean area

Education

Certifications

American Association of Phlebotomy Technicians

February 2024, Baltimore, MD

Prince George’s community college / Paralegal Associate degree

January 2022 - Present, Largo, MD

Potomac High School

September 2015- May 2020, Oxon Hill, MD

American Academy Phlebotomy Technician

CPT, National Certification

Leadership

Iglesia Belen - Youth Group / Vice President

January 2022 - December 2022, Fort Washington, MD

●Demonstrated effective leadership and management to church

●Encourage youth to volunteer in monthly and yearly charity drives

●Planned worship schedules and sequences of events to keep members engaged and active

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