Customer Service Agent

*:** Ta GED

xX _LaTosha_Dorsey_Resu... & ht

LATOSHA DORSEY

latosh3 ********@*****.*** 910-***-**** Jacksonville, NC 28540

Summary

Organized and motivated employee eager to apply time management and

organizational skills in various environments. Seeking entry-level opportunities to

expand skills while facilitating company growth. Dedicated employee known for

punctuality, pursuing employment options where good customer service and positive

attitude will make a difference. Flexible hard worker ready to learn and contribute to

team success.

Skills

® Relationship building © Team building

© Working collaboratively © Computer skills

© Problem resolution © Leadership

® Active listening © Reliable and trustworthy

Experience

Customer Service Agent Insight Global - Jacksonville, NC 06/2021 - Current

* Delivered fast, friendly and knowledgeable service for routine questions and

service complaints.

* Utilized active listening and communication skills to address customer inquiries

and escalate issues to supervisor.

* Met or exceeded call speed, accuracy and volume benchmarks on consistent

basis.

¢ Maintained strong call control and quickly worked through scripts to address

problems.

* Responded to customer requests for unavailable products and suggested other

suitable options.

¢ Implemented services to assist company in maintaining exceptional client service

ratings on external audits.

* Upheld strict quality control policies and procedures during customer

interactions.

+ Provided outstanding service to new and long-standing customers by attending

closely to concerns and developing solutions.

* Made outbound calls to obtain account information.

* Exceeded company productivity standards on consistent basis.

Creative Director of Learning Helping Hands Daycare - Wilmington, NC 09/2018

- 05/2020

* Led creative team meetings to share ideas and bring actionable plans to fruition.

* Met customer needs and accomplished creative visions by overseeing strategic,

focused campaigns.

¢ Set department quality standards and directed daily operations.

* Trained and mentored subordinates, and monitored performance in key areas.

+ Directed implementation of improved work methods and procedures to achieve

agency objectives.

Education and Training

Strayer Expected in 06/2023

MBA: Business Administration And Management

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