Customer Service Value Added

Nicholas Hodge

Fort Walton Beach, Florida *****

Cell: 850-***-**** ****.*****@***.***

Results-oriented manager with exceptional skills in formulating a dynamic business vision and leading all aspects of implementation across the entire organizational spectrum. Demonstrated track record of success in controlling maintenance costs, increasing efficiencies and engendering innovative technical solution to the most demanding of challenges. Highly organized with an exceptional ability to manage multiple large-scale projects, tasks and priorities effectively and in a timely manner. Superlative communicator; readily distills the most complex of materials into clear, compelling presentations. Core competencies include:

Motivate and Inspire Team Building/Leadership Project Execution

Customer Relationships Site Management Staffing Coordination

Creative Problem Solver Excellent People Skills Skilled Communicator

PROFESSIONAL EXPERIENCE

URBAN AIR ADVENTURE PARK, DESTIN, FLORIDA 2020 – Present

Park Manager

Manage all park daily operations including weekly employee schedules and labor/staff forecasting.

Provide creative value added solutions to daily customer orientated issues and complaints.

Able to quickly and effectively transition into new leadership roles, leveraging skills and experience to provide value-added contributions across different markets.

Dedicated manager providing sound leadership and team development to 20 Direct Report built on open communication and collaboration.

Responsible for execution, growth, and development of maintenance crew, maintaining valuable equipment.

Assistant Manager

Assisted with manage of all park daily operations including scheduling personnel.

Demonstrate skills in team building, systematic problem solving and risk mitigation.

Created working relationships with park owner, upper leadership, customers and staff to build value added teamwork to meet park goals.

Optimized first time quality to reduced overall park cost by managing all electrical maintenance and lighting projects.

Café Manager

Led a team of experienced food servers, workstation sanitizers, and customer service personnel managing daily customer orders and payment transactions.

Trained new employees on proper food handling, safety procedures when preparing food, proper use of operating equipment and quality customer service.

Nicholas Hodge – Cell: 850-***-**** Résumé / Page 2

PROFESSIONAL EXPERIENCE

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GERBER COLLISION & GLASS, FORT WALTON BEACH, FLORIDA

HARLEY DAVIDSON, AND PETE’S PAINT AND RESTORATION 2018 – 2020

Autobody Technician

Inspected and reviewed personnel maintenance work for to provide first time quality assurance to our customers.

Provided technical feedback to teammates in order to ensure timely completion of projects.

Assisted in automotive work estimates and communicated with order management to get parts in at a timely manner to complete projects on time and at cost.

Maintained high compliance of safety and quality standards for all repaired vehicles.

Parts Coordinator

Specialized in utilizing an efficient order system for tracking parts from suppliers.

Maintained the lifecycle of part ordering for the whole store to make sure incoming and outgoing shipments, invoices and purchase orders were organized for easy status updates.

Collaborated with suppliers and vendors to ensure deliveries were on-time and fabricated according to specific engineering established by the contract agreement.

Porter and Body Shop Assistant

Oversaw facilitates activities such as restocking supplies, detailing vehicles, inspecting facility maintenance and overall general shop upkeep.

Prepared chemicals according to manufacture instructions to perform autobody painting.

Inspected vehicles for signs of damage prior to performing any services or repairs.

WATERWORKS, SHALIMAR, FLORIDA 2016 – 2018

Site Manager

Managed a team of car wash employees responsible for customer satisfaction and repair of carwash systems.

Led development of future efficiencies used to streamline the carwash work flow.

Subject matter expert in various detailing products to include was, polish and compounds as well as clay bar usage.

Familiar with inspecting vehicles for damage prior to services, reducing risk to the company.

EDUCATION

CHOCTAWHATCHEE SENIOR HIGH SCHOOL, FORT WALTON BEACH, FLORIDA

-High School Diploma

Looking to further my education with the right company that will allow me to grow!

Contact this candidate