Al Marquez

Business Development & Operations Management Executive

469-***-**** ad5b1h@r.postjobfree.com Austin, TX linkedin.com/in/almarquez10 PROFESSIONAL PROFILE

Dynamic, innovative leader experienced in multi-site operations management, strategic business planning, complex negotiations and financial analysis. Skilled in developing and implementing policies and procedures that improve productivity, quality and overall operational effectiveness. Proven ability to resolve critical issues, delegate, build rapport and cultivate long term strategic alliances. Considered to be dedicated, results oriented and cost conscious. Highly developed communications, negotiations, organizational and analytical skills. SKILLS

Project Planning & Management Property & Facility Management Customer Relations Budget, Internal Cost Controls Market Development Regulatory Compliance Risk Assessment & Mitigation Environmental & Safety Compliance Community Relations Strategic & Operations Management Resource Planning & Allocation Contract Negotiations EXPERIENCE

Worth Ross Management - Austin, TX October 2023 - Present Privately held property management company operating in Texas and Colorado providing association, mixed used multi-family management and developer services.

General Manager

Oversee the day to day operations of a 192 unit high rise luxury condominium in downtown Austin..

● Supervisory responsibility for six employees.

● Prepared and gained Board approval for the $1.7M annual operating budget; review monthly financials and prepared variance report..

● Recovered $25K insurance claim deductible on a 2 year old claim.

● Oversaw two mold remediation and construction projects totalling $52K.

● Saved HOA $32k by working with resident’s insurance adjustor.

● Re-negotiated contract with waste management company to improve efficiency and aesthetics.

● Established, trained and communicated building emergency guidelines to staff and residents.

● Managed bid process and vendor selection for $15K HVAC replacement project. Texas Facilities Commission - Austin TX June 2021 - October 2023 State agency tasked with managing state owned properties which house other state agencies. Property Manager

Held three different positions with increasing responsibility. Oversaw the day to day operations of 15 state owned properties in Austin, Houston, Ft. Worth, Waco and El Paso.

● Mentored four on-site property managers.

● Built and optimized a $1.5M annual operating budget which included construction, landscaping and custodial services.

● Managed a year long $400K remodeling project of a four-story building on time and on budget.

● Contracted with and managed third party vendors to meet project timelines. Eureka Multifamily Group, Austin TX July 2018 - November 2019 Privately held company providing real estate related services to residents and investors. Managing Director

Managed portfolio of 140 commercial and residential properties. Supervised team of 20 employees.

● Established purchasing procedures to track expenditures resulting in a savings of $60k annually.

● Oversaw optimization of existing software (Blue Moon, AppFolio) to improve financial reporting and improve decision making.

● Managed change management processes to Improve cross-functional communication, decision making and alignment.

● Created company wide processes to improve client and vendor relations leading to customer satisfaction and improved vendor communications..

Marquez Consulting LLC - Austin, TX August 2016 - June 2021 Principal

Consultancy providing a range of advisory services to investors and organizations in the property management industry.

Associa, Inc. - Dallas, TX July 2015 - July 2016

Privately held company and leader in community management with over 170 US and international offices. President, Somerset Association, Inc.

Recruited to develop a strategic roadmap to impact KPIs. Held P&L responsibility for $10M operating budget. Supervised 7 direct reports and led a team of 160 employees.

● Reduced payroll 10% annually ($100K) by rebuilding team and creating a high-performance culture. Improved sales effectiveness across 4 cities: Dallas, Ft. Worth, Austin and Tyler.

● Generated $500K in annual revenue with acquisition of 3 clients and management of full sales cycle.

● Increased productivity with change management processes: new job descriptions, fostering accountability and implementing additional training.

● Implemented process improvements to restore troubled client relationships (preventing loss of major account

- $500K in annual revenue), improve customer satisfaction, and create close collaboration with sales teams.

● Oversaw construction projects across multiple locations, managing budgets and timely completion.

● Leveraged client needs to identify development opportunities to expand services including maintenance, housekeeping, concierge and administrative.

● Saved 30% in T&E by ensuring compliance with company policy. Reduced expenses by negotiating with vendors and settling disputes to avoid costly litigation. FirstService Residential Management - Miami, FL May 2004 - June 2015 Industry leader in residential property management in North America, with properties in the US and Canada. Regional Director

Developed turnaround plan for an inherited portfolio of least-profitable accounts (1,500 luxury high-rise units) resulting in $5.5M in annual revenue. Led and mentored 13 property management professionals.

● Increased portfolio revenue by 10% with new revenue streams to expand organic sales.

● Generated almost $2M in operating revenue through strategic negotiations during contract renewal.

● Maintained receivables at less than 1%, ranking as the organization’s leader in collections.

● Oversaw property improvement projects, communicated with stakeholders, monitored progress to ensure deadlines, specifications and project objectives were met. EDUCATION + CERTIFICATIONS

Bachelor of Business Administration (BBA) - Business Administration Florida International University - Miami, FL

Certified Texas Contract Manager (CTCM)

State of Texas Austin, TX

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