Michael Abrigo

San Antonio, TX 325-***-**** ad5b1d@r.postjobfree.com linkedin.com/in/michael-abrigo

SUMMARY

Determined, aspiring Information Technology professional. Organized and disciplined, US. Marine Corps veteran skilled at Physical Security and Digital Content Moderation. Strong interpersonal skills with the ability to multitask, prioritize, and establish rapport at all levels. Track record of meeting objectives and deadlines in diverse and challenging environments. Experienced in applying policy to digital content across social media applications. Recently completed Computer User Support Specialist program at ACI Learning to prepare for IT role. Currently pursuing A+, Network+, Security+, and Cyber security certifications.

SKILLS

Troubleshooting

Active Directory

Ticketing System

Call Center Triage

iCloud, Virtual Migrations

Content Moderation

Time Management

TCP/IP, LAN, WAN, VLAN, VPN, VOIP

Operating Systems

Identify Security Threats

Customer Service

Remote Desktop Utility

Conflict Management

Microsoft Office 365

Data Backup

Network Design

Hardware Maintenance

Risk Management

Physical Security

Incident Management

Leadership

EDUCATION & TECHNICAL TRAINING

ACI Learning San Antonio, TX

Computer User Support Specialist (CUSS) Program Completion Date: March 2024

San Antonio College San Antonio, TX

A.A., Liberal Arts, Criminal Justice Completion Date: May 2014

CERTIFICATIONS

PeopleCert ITIL 4 Foundation February 2024

CompTIA A+ In Progress

CompTIA Security+ In Progress

CompTIA Network+ In Progress

Texas Industrial Radiographer Certification Card June 2023

PROFESSIONAL EXPERIENCE

Superior Integrity Services Houston, TX

NDT(Non-Destructive Testing) Assistant Technician January 2023 – October 2023

Efficiently and quickly set up heavy equipment and assisted Level II Technicians to X-ray welds to ensure integrity of welds.

Productively assisted Level II Technician with daily field operations, documentation, and JSA’s(Job Safety Assessement).

Successfully collaborated and communicated with Client Company inspectors and other field personnel on location.

Maintained open communication with Branch manager and dispatcher while under the direction of assigned Level II Tech.

Guaranteed detail oriented, meticulous, maintenance, and organization of all gear and equipment.

TaskUs San Antonio, TX

Digital Content Moderator December 2018 – December 2022

Ensured high quality and safe experiences for customers and businesses across social media family of applications.

Applied company content policy to digital content and executed handling procedures with strong consistency.

Identified subtle differences in meaning of digital communications and accurately enforced clients’ terms of use.

Consistently recognized as a Top Performer for exceeding KPI’s and multiple metrics.

Abraxas: A GEO Company San Antonio, TX

Youth Development Specialist July 2015 – December 2018

Supervised and observed 30 youths through daily activities to ensure safety and security and provide appropriate intervention when needed.

Maintained consistent communication with supervisors and team members to facilitate decision making.

Provided effective facility security by conducting headcounts, room checks, and observing client whereabouts.

Responded accordingly to emergency situations to ensure safety of youth population.

Accurately prepared behavior and incident report documentation of treatment and daily activities.

Whelan Security/Universal Protection Services San Antonio, TX

Non-Commissioned Security Officer March 2012 – July 2015

Successfully demonstrated expertise monitoring CCTV (Closed-Circuit Television System) for facility and property.

Received On the Spot Award for Unmatched Performance in January 2014.

Accurately maintained logs, schedules, parking tag information, and personnel information.

Skillfully conducted foot and vehicle patrols, while guarding outside to maintain order on property.

Ensured site security by monitoring and controlling access of employees, visitors, and guests.

Established exemplary work ethic, routinely on time, and adhering to security protocols.

MILITARY EXPERIENCE

United States Marine Corps Camp Pendleton, CA

Team Leader/ Squad Leader December 2006 – December 2011

Successfully communicated and collaborated with leadership to ensure missions were achieved and timelines met.

Recognized three-time expert for skill at rifle range.

Accomplished 100+ missions by effectively building and cultivating rapports, and teaming with 5 separate staff managers.

Ensured safety and skill development of 12 Marines during winter exercise trainings.

Proactively attended and graduated multiple leadership schools and training.

Maintained training documentation for 10+ employees and ensured records were updated.

Contact this candidate