Charlene Dickerson

Bronx, NY ***** Tel 347-***-****

Email ad5b1c@r.postjobfree.com

Summary

I’m seeking employment as a Public servant. I’ve enjoyed working as a CSR, counselor, and case manager and am seeking employment within those areas P/T, (part time). I’m dedicated to being supportive. My speciality is moving from a problem area, into the area of resolve on issues efficiently and effectively, with a team or alone. I am an attentive listener who believes in promoting a positive business image and experience with consumers as well as the public. Project Renewal

Case Manager 11/23- Present

Providing and organzing the residences care with assessing their needs, evaluating their Tx options / coordinating care. Quarterly plan reviews and yearly psychosocials. Escorting client to medical appointment, conferencing with Social Workers and physicians and Human service providers. Multi-tasking, documentation and chart managing. Building healthy CM/Client alliance and trust. As a CM I utilize daily the following: Interpersonal, verbal, and written communication skills, critical-thinking / and analytical skills MAXIMUS Inc. Remote

CSR Worker 4/21-7/21

CDC.gov

● My primary job function was to give answers to questions asked by consumers, businesses, and municipal inquiries around COVID using the Universal CDC website. D.D.W., Bronx, NY

Independent D.N.A Collector- 3/17- 3/18

The Bronx Family Court Completed DNA specimens for paternity testing ordered by the Unified Family Paternity Courts

ZAR Entertainment New York, NY, LLC New York, NY (P/T) Office Assistant- 2/14- 7/16

o In charge of bookings, acted as liaison or PR point person for signed Artists. o Coordinated and researched venues for show events o Primary Office Manager

Kings Security New York, NY

Payroll Clerk 8/16- 11/16

o Calculated and entered data into the CPA (Payroll Processing System) o Prepared and managed time and attendance files for payroll processing o Responsible for entering data of new hires of Kings Security Charles Hynes, D.A. Campaign New York, NY

Team Captain 10/13- 11/13

o Performed outreach with Registered and Unregistered voters, encouraging them to vote o Worked alongside the team to make sure campaign flyers were distributed for that day's quota and lent team

support as needed

ARC New York, NY

Addictions Counselor 02/08 - 09/2010

o I provided direct care services, managing a caseload of 20–25 clients o Weekly one-on-ones with clients to evaluate overall health and program progress o Completed Intakes / TX/Discharge Plans / bio-psychosocials / progress notes / room checks; property searches as needed / distributed mail and weekend passes & metrocards / facilitated weekly groups / caseload meeting /collected urine for toxicology testing o Assisted clients around ADL skills: Room Cleaning, Personal laundry, and organizing their living space

o Participated in tx-team meetings or collaborated with staff to deliver the best service for caseloads

o Prepared, submitted, and followed up with in- and outside referrals to confirm the client were in full

compliance and assisted with transportation of clients to and from agencies o Participated in the coordination with the client's in-house Recreational activities Outreach Project Brooklyn, NY

AddictionsCounselor-(P.T) 11/07 - 02/08

o Completed intakes for new arrivals entering program o Developed tx plans, psycho-Socials, and conducted supervised toxicologies o Substituted in the Facilitation of groups.

o Maintained OASAS documentation with charts

o Recorded client data in Stars Awards program for population and retention statistics. Odyssey House New York, NY

Residential Counselor 07/07–10/08

Shift Evening House Manager

o Provided direct care services to a caseload of 15–20 clients o Completed intakes, TX/Discharge Plans, bio-psychosocials, and progress notes o Lead weekly group therapy and caseload meetings

o Completed urine collections for toxicology screenings o Worked with the Mothers on parenting and ADL skills o Assisted residents in maintaining cleanliness and organizing their personal units o Nightly operations of Odyseey house, unit inspections and bed checks were carried out o Collected urine for toxicology testing

Palladia, COBRA New York, NY

Case Manager/Supervisor 11/04 - 5/07

o Responsible for intake assessments and service plans reflecting Life Needs for HASA clients along withtheir collaterals.

o Conducted Monday meetings with team, discussing caseload statuses, actively delegated daily duties among the team and led the team towards keeping client relationship with program stable o Escorted clients to and from appointments and followed up with outside providers regarding client progress.

o Conducted weekly one-on-one sessions with clients and home visits as needed o Lead Housing groups on the rights of tenants and how to address housing grievances. o Weekly counseling and caseload meetings with daily documentation and charting o Maintained OASAS-mandated documentation and overseeing and signing work of team o Collected urine for toxicology testing

EDUCATION

The University of Phoenix ONLINE

Associates of Arts, Liberal Arts, Business 10/2013 -06/2015 South Bronx Overall Economic Development Corporation (SOBRO) New York, NY Customer Service Certified 11/2015-11/2015

Resource Group for Human Service Education/Training New York, NY Completed 350 hours of NYC CASAC Training by OASAS 01/2001-09/2001 CASAC Eligible

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