MIA DAY

Birmingham, AL

205-***-**** ad5b0z@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic individual with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships. Actively listening to details that are provided upon arrival of issues. Due diligence toward each task that is presented to executed beyond taking extra steps.

SKILLS

Proactive Thorough

Competent Well-rounded

Organized Efficient

WORK HISTORY

11/2022-07/2023 Phone Banker

Wells Fargo - Birmingham, AL

Access the customer needs quickly and provide solutions proactively.

Continuously achieve high ratings on a team for low call time and customer satisfaction.

Direct calls to the most appropriate department based on the caller’s needs.

05/2022-08/2022 Material Handler

McKesson- McCalla, AL

Responsible for inventory control including inbound and outbound shipments.

Assigns and maintains safety stock levels and reorder points for inventoried items.

Works independently in area of assignment; sometimes assigned to a specialized function.

04/2021-09/2021 Assembly Associate

Gestamp- McCalla, AL

Checked positions and alignment of each component to prevent errors and minimize materials waste.

Conduct quality assurance inspections on finished components and identify issues along will outlining specifications to implement assembly plans.

Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.

03/2020-09/2020 Fulfillment Associate

Amazon – Bessemer, AL

Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Always followed procedures for personal and team safely, as well, operated frequency scanners to track shipment progression and input data into shipping system.

Reviewed printed tickets or digital orders to get items numbers and merchandise locations.

03/2019-07/2019 Assembly Line Worker

North America On-Site (NAOS)- Vance, AL

Completed durable assemblies and subassemblies with hand and power tools.

Used established assembly instructions to complete jobs quickly, accurately, and with zero mistakes.

Assembled parts with minimal supervision, exceeding expected project milestones, and buffed out minor scratches and imperfection to improve product quality.

02/2018-10/2018 Claims Specialist

Allstate – Birmingham, AL

Escalated files with significant indemnity exposure to supervisor for further investigation.

Followed up with customers on unresolved issues.

Verified client information by analyzing existing evidence on file and notified insurance agents and accounting department of policy cancellations and changes.

12/2007- 03/2014 Head Hostess

Ruth’s Chris Steak House – Birmingham, AL

Assigned patrons to tables suitable for needs and restaurant section rotation.

Cultivating positive guest relations by managing information and orchestrating speedy seating.

Recorded available table after seating each party using specialized seating software while watching the dining area staff to evaluate server loads and calculate accurate wait time.

EDUCATION

05/2016 Associate of Applied Science: Business Administration – Birmingham, AL

T.A. Lawson State Community College- Birmingham, AL

05/2009 High School Diploma

A.H. Parker High School – Birmingham

Honors: Graduated No. 3 in class with Honors

Activities: Secretary: Senior Class, Key Club, Future Business Leaders of America

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