712-***-****

ad5b0r@r.postjobfree.com

*** **** **, **********, ** 51601

C O N T A C T P R O F I L E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

MS Active Directory

Associate of Applied Science in

Computer Network Systems

ITT Technical Institute

2004-2006

Tech Support Services, Inc.

525 Iowa Ave

Essex, IA 51638

MSP Environment

Set up users and groups in Active Directory

Set up users and groups in Office 365 and Entra (Azure AD) Set up MS SharePoint and MS Teams

Update and maintain Servers

Update and maintain Workstations

Installed and configured SIP phones on PBX. Customized Call Routing and Groups to fit individual user's needs (Telnyx, Panasonic, Yealink) Remove virus/malware infections as needed

Cleaned up end-user Computers

Replaced Hard Drives, Memory, Screens and any other hardware on workstations/laptops

Installed and configured Network Cameras and Recorders Ran Network Cabling and terminated on Patch Panel/Wall Jacks Set up and organized Racks with Switches, Routers, UPS, Patch Panels, etc Configured Sophos and SonicWall Routers and Access Points Performed Site Survey to provide optimal Access Point locations Set up configured Virtual Servers using Hypver-V and VMare ESXi Backup solution using Dell/Qwest Rapid Recovery software Backup Office 365 and other user files to Cloud using Axcient Software Used Connectwise Manage for ticketing system

Used Connectwise Automate for RMM solution to maintain, monitor and update Workstations and Servers.

Used Connectwise Control to gain remote access to Workstation and Servers Worked with 3rd Party Vendors to assist with software and hardware support. Worked with ISP for all support related issues so customers would not have to Answer phone and created support tickets for customers Provide solutions for support tickets onsite and remote Installed and maintained Network Printers

Created and maintained Group Policies

Worked clients in the Medical field which included handling Protected Health Information (PHI) and maintaining HIPAA compliance Set up and maintained Credit Card Terminals for clients Set up and maintained PCI Compliance for clients

2006-2024

I am a skilled IT professional with hands-on experience in providing comprehensive IT support to various businesses. My expertise includes setting up and maintaining computers, phones, servers, and network equipment. I am proficient in virus removal, user management in Active Directory and Office 365, as well as network cabling and setup. I excel at assisting users with computer issues and installing network cameras to enhance security measures. I am dedicated to delivering top- notch IT solutions and support to ensure smooth operations for businesses. L A N G U A G E S

English

Spanish

T R A V I S R O B E R T S

I T S P E C I A L I S T

MS Hyper-V

MS Office 365

MS Entra ID - Azure AD

MS Intune

MS SharePoint

MS Teams

MS Windows Server 2012 - 2022

MS Windows XP, 7, 8, 10 and 11

Cloud Backup

Backup

DNS

DHCP

SQL Server

MySQL

Trend Micro WFBS

Zoom

Sophos Firewalls and Access Points

SonicWall

PowerShell

Scripting

Network Setup

Email Encryption

Troubleshooting

Multi-Tasking

Service Desk

IT Support Technician

Contact this candidate