Nadia Adams

Brampton, ON

ad5b04@r.postjobfree.com

647-***-****

Work Experience

Customer Service Representative

Neptune Technology Group - Mississauga, ON

July 2019 to Present

• Receiving and placing telephone calls to book appointments to replace water meters for residential and commercial properties.

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

• Resolving customer complaints.

• Managing databases for customers that called during after hours and properties that require plumbing and carpentry.

Lead Sales Associate

Tommy Hilfiger - Halton Hills, ON

November 2018 to Present

Demonstrates a high degree of customer service and data entry skills while processing all refunds, exchanges, and purchases

Replenish products from warehouse to floor

Complete markdowns in a timely and accurate manner Responsible for the daily administration of store funds in and out of the cash office Responsible for running and analyzing hourly sales reports on a daily basis PT Sales Associate

Winners - Brampton, ON

August 2017 to November 2018

Processed and prepared merchandise for the sales floor Responsible for the daily processing of shipments, organization, and set-up of the warehouse area Replenished fixtures, bunks, and shelves in an orderly and accurate manner Initiated and participated in store recovery as needed Stable Hand

Ride Every Stride - Rockwood, ON

October 2016 to April 2017

Feeding and caring for 30+ horses

Mucking stalls

General cleaning duties

Grooming and exercising horses

Data Entry Specialist/GIS Customer Service Representative AGSI - Hornby, ON

September 2012 to July 2016

Inputted address data into the Go360 application

Gathered data for clients as requested

Performed data clean-up, manipulation, and analysis Served as the first point of contact for clients and delivered excellent customer service Validated agricultural premises using GIS tools

Answered inbound phone calls as well as made follow up calls; identified and resolved caller needs, and provided

information as requested

Maintained accurate and useful database records

Provided technical support for team members, government staff and external clients Followed-up on issues in an effective and time sensitive manner Stable Hand

Wetmore Stables - Norval, ON

July 2011 to January 2012

Feeding and caring for 11 show horses

Mucking stalls

General cleaning duties

Grooming and exercising horses

Programmer Analyst

Mayer Information Technology Inc - Toronto, ON

December 2009 to August 2010

Maintained the Scale application using VB 6, vb.net, SQL Server and Oracle Provided technical support for clients via help desk and on site Maintained the Scale application user manual

Researched new technology to improve the Scale application Jr Developer

Selient Inc. - Toronto, ON

2004 to 2006

Developed e-business forms

Performed unit/integration tests

Diagnosed, isolated and fixed code issues

Provided technical support for customers using Selient Inc. products Education

Diploma in Computer Science in Computer Science

Sheridan College - Brampton, ON

September 1994 to June 1997

Skills

• Excel (10+ years)

• GeoMedia (4 years)

• Microsoft Access (10+ years)

• Microsoft Excel (10+ years)

• SQL (10+ years)

• SQL Server (10+ years)

• Visual Basic (10+ years)

• Oracle (10+ years)

• Sybase (10+ years)

• Lotus Notes (2 years)

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