Customer Service Circuit Board

Joao Carlos Salgado

508-***-**** - João.*******@***-***.***

I am a customer and results driven individual that have worked in the service industry for the past 16 years. I enjoy working in all aspects of customer and facilities operations because I enjoy meeting different people and listening to different viewpoints. I have worked in many different roles from the ground up to becoming a supervisor. I hope to continue a role that will enable me to provide exceptional customer service and be around people which I enjoy. Experience:

LEGO Brand Retail Natick, MA

Sales Associates 2006 - Present

Provide superb customer service to LEGO standards

Organize and manage inventory

Help maintain high standards of organization and cleanliness

Introduce both children and adults to new merchandise by highlighting features of items

Support management and supervisory staff by completing duties as assigned Amphenol Printed Circuits Nashua, NH

Government contractor providing circuit boards for vehicles and equipment to US Military 2021-2022 Print Screener

Plated different jobs required in the correct per programmed cycles Load and unload the several types of plated circuits

Screened and finalized artworks for the final stages of circuit board

Setting the templates for each circuit board based on specification from the customer

Worked with quality control to ensure that each circuit board is meeting customer requirements Harbor Freight Tools: Natick, MA

Retail store for tradesmen tool 2011-2021

Head Cashier & Warehouse Supervisor

Provided Customer Service to Company Standards

Maintained High Standards

Maintained accurate inventory

Stocked the store to ensure products were available

Provided support for sales associates and stock associates

Organized weekly truck delivers and organize stockroom

Managed stock associates job duties

Preservation Society of Newport County Newport, RI Ticket Agent Customer Support 2018 – 2020

Provided Customer Service to Preservation standards

Maintained High standards or Organization and cleanliness

Supported management and supervisory staff by completing duties as assigned

Assessed customer’s needs and provide with the best solutions Fairfield Country Hunt Club Westport, CT

Maintenance and Ground Associate 2001-2006

Maintained the grounds for polo matches and horse shows

Repaired fences and retaining walls

Maintained and repair tennis courts

Performed painting jobs needed and carpentry work

Assisted club members with any request as needed

Maintained club house and pool to exceptional standard Education:

Boston Architectural College Boston, MA

Bachelor of Design Studies: Historic Preservation September 2008 – May 2018 Benjamin Franklin Institute of Technology: Boston, MA Associates in Engineering in Architectural Technology September 2006 - May 2008 Skills:

Portuguese, free hand drawing, AutoCAD, Orthogonal Drawing, and Perspective Drawing, Microsoft Office, PowerPoint Activities & Interest:

Restore and repair vintage cars, remodeling Victorian homes, building models, music (all genres), model kits, movies

(Horror)

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