Customer Service Project Manager

Huey James Antwine

***S West ***rd Street Apt *C E-Mail: ************@*****.***

New York, NY 10039 Phone: 321-***-****

Professional Profile

Dedicated manager with a strong work ethic; adaptable to all situations and enjoys new challenges. High energy professional and self-starter with superior organizational skills. Experienced project manager able to create a project definition, scope, plan and budget. Ability to hire, coordinate, and supervise teams of various professionals and contractors. Exceptional interpersonal and customer service and skills, able to influence others and lead change. Experienced in use of databases and Microsoft Office applications.

Professional Skills

Management/Administration

Over 30 years of driving experience

Able to develop strategic plans to increase production, productivity, and profits by analyzing monthly financial reports

Experience driving 40-foot school buses, MCI, Provost, Vanhool, also New Flyer bus 60 feet, Double Decker bus

Passenger and Air Brakes Endorsements

8 years of training New and upcoming drivers

Implementation of safe driving habits

Able to ensure customer satisfaction and maintain repeat business with customers

Preparation of financial reports, budgets, scheduling, keeping up with sick log, covering shifts

Promote team relations and direct communication to identify solutions quickly and efficiently

Supervision/Training/Hiring

Able to recruit, hire, and oversee top performing talent and team members

Established and conducted company-wide training programs for customer service, policies and procedures, and sanitary and

Sales/Profits/Labor

Train staff to focus on excellent customer service and safe driving

Analyze traffic and road closures

Conduct daily/weekly service on vehicles

Safety/Health

Expertise in NYC Health Department regulations and inspection preparation in following COVID 19 protocols

Works with all relevant NYC regulatory agencies (I.E Department of Buildings, FDNY)

Professional Development

Licensed New York State Real Estate Salesperson, (2014-2016), New York City Department of Health and Mental

Hygiene 8 hours certification of bus driver training course.

Professional Experience

MTA New York, New York

Bus Operator 03/2023- 01/2024

Pro Park Bronx, New York

Shuttle Bus Operator 01/2021 -03/2023

Top View Tour Bus New York, New York

Double Decker Bus Operator 01/2022-12/2022

Liberty Lines Westchester, New York

Bus Driver 10/2019 – 10/2021

Professional Business College New York, New York Associate- Business Management, Computer Applications August 2012 - December 2013

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