Customer Service Specialist
Resume:
Contact
Education
Phone
**.*******@*******.***
Dr. Manuel Anzoátegui 1992
Address
Rocío Colodro
A d v a n c e d S t u d e n t o f I n d u s t r i a l E n g i n e e r i n g Industrious Industrial Engineering student excelling in adaptability and delivering optimal contributions. Committed team player with genuine enthusiasm for continuous learning and skill development. Proven track record of surpassing objectives, seeking a professional opportunity to apply comprehensive knowledge and gain valuable experience. Experience
Development, coordination, and planning of training programs related to the Lean Management quality program.
Formulation of standards, procedures, guides, and manuals pertaining to the continuous improvement field.
Support in developing flowcharts for production and administrative processes through the intervention and implementation of lean tools. Establishment and implementation of the Operator Training School following the Toyota model.
Implementation of lean tools such as 5S, Kaizen, 5W2H, etc. Collaborated on administrative and production process interventions in conjunction with governmental institutions and external trainers. Implemented lean tools and ensured sustained improvement over time through diligent follow-up. Reference contact: HR Assistant Manager: +549********** Drafting of procedures manual for the cutting and bending of iron in the manufacturing sector.
Proficient in Bejerman system: Company's administrative program, adept at conducting RBS, RQ1, OC1, OCL, OP1/2.
Competent in Promob: Furniture design software, involved in project adjustments, furniture and installation blueprints.
Proficient in GraphicoPro: Design and iron detailing program for cutting and bending using Schnell machinery.
Proficient in the Factory system, a software application designed to technically approve projects received by the sales department, allocate them to the appropriate recipients, provide information crucial for the purchasing department, and monitor the project lifecycle, including stages such as measurement, installation, and completion. Drafting of stock reports and future purchase summaries. Continuous Improvement Assistant
Technical Area Intern
Technical Area Intern
September 2022 - February 2024
November 2021 - July 2022
March 2021 - June 2021
METALNOR SRL, Salta, Argentina
PROMET SRL, Salta, Argentina
CASTELLANI SA
Catholic University of Salta, Argentina
Universitá Degli Studio Di Pavía, Italy
Industrial Engineering
Industrial Engineering
March 2016 - Present
September 2019 - February 2020
GraphicoPro
Kaizen
Process Flows
Microsoft Office Suite
Lean Management
Canva
English: Advanced
Spanish: Native
Expertise
Language
Italian: Intermidiate
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