Customer Service Data Entry
Resume:
Kimberly Wolf
Fifteen years customer service experience
Mesa, AZ 85203
******************@***********.***
• Sensitive to client needs, detail oriented, and able to supervise, motivate, train and increase productivity.
• Strong customer service skills
• 3 years health insurance registration and customer service. Authorized to work in the US for any employer
Work Experience
Pharmacy Help Desk Agent
Med Impact Direct - Tempe, AZ
October 2023 to March 2024
Answered all incoming calls
Entered Prior Authorization
advised benefit co-pays, deductible, Out of pocket max. Dictated for the deaf
CaptionCall/Sorensen Communications - Meridian, ID August 2016 to October 2022
Government contract. Computerized dictation for the deaf. Phones for the deaf customer service. Customer Care Specialist
Your Health Idaho - Boise, ID
June 2016 to July 2017
• Advocate for customers
• Connect with Health & Welfare, regarding advanced premium tax credit
• Ensure 1095's accuracy
• Followed proper policies and protocol
Data Entry Specialist
World Vision - Federal Way, WA
October 2015 to January 2016
• Received incoming donor calls
• Entered data and ensured accuracy
• Expressed and explained to donors what their donations represented Floral manager
Paul's Market - Kuna, ID
January 2015 to September 2015
• Customer Service
• Arrangements, ordering, inventory.
• February my store was able to lock out all the other Paul's in Idaho. Customer Service Rep
Maximus - Boise, ID
October 2014 to May 2015
• Registration for Health Insurance
• Filled out applications through healthcare.gov
Member Services Rep
Aerotek - Tempe, AZ
October 2012 to September 2014
• Customer Service (Inbound Call Center)
• Trouble shooting medication reactions
• Provided overrides for Pharmacist
• Routing of all PA's
• Mediation
• Arranged prior authorizations
Education
Medical Assistant
Milan Institute - Nampa, ID
November 2015 to Present
Skills
• MICROSOFT OFFICE (7 years)
• MS OFFICE (5 years)
• PROBLEM SOLVER (10+ years)
• TEAM PLAYER (10+ years)
• TYPING (10+ years)
• Floral Design
• Insurance Verification
• Medical Office Experience
• Data Entry
• Medical Billing
• Medical Scheduling
• Medical Records
• Medical Coding
• Medical Terminology
• Medical Receptionist
• ICD-10
• Anatomy Knowledge
• Multi-line Phone Systems
• Clerical Experience
• CPT Coding
• Experience Administering Injections
• Office Management
• Microsoft Powerpoint
• Customer service
• Medical terminology
• Computer skills
Certifications and Licenses
Driver's License
November 2021 to November 2023
Additional Information
SKILLS
Typing 38wpm Microsoft Office
Effective communication Team player
Problem solver Self-Motivated
Ability to handle pressure situations
Amazing floral design at less cost.
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