Customer Service Relations
Resume:
Employment history
Bellingham RV Park / Bellingham, WA
Led 56-unit RV Park, improving customer satisfaction and park maintenance efficiency. Fostered strong customer relations, ensuring a welcoming environment for all visitors. Managed daily park operations, ensuring top-notch service & facility standards. Built a welcoming community for RV Park visitors through exceptional service. Assistant Manager Mar 2013 - Sep 2015
Lakeside RV Park / Everett, WA
Managed daily RV resort operations, ensuring customer satisfaction and safety protocols. Upkept park landscape, enhancing guest experience and resort appeal. Optimized propane/LP gas usage, becoming certified and improving operational safety. Fostered positive customer relations, addressing inquiries with empathy and professionalism. Department Manager Sep 2012 - Feb 2013
Petco / Bellingham, WA
Responsible for dog and cat departments
Managed detailed organization of sales floor, ensuring product accessibility and department efficiency. Fostered a passionate team environment, leading to improved customer interactions and sales. Drove department success through passionate leadership and a focus on outstanding customer service. Restaurant Manager Jun 2011 - Jun 2012
Jersey Mikes Subs / Las Vegas, NV
Oversaw precise cash handling, scheduling, and operations, boosting employee satisfaction. Implemented innovative strategies for daily operations, enhancing overall restaurant efficiency. Passionately led team to deliver exceptional customer service, ensuring repeat business. Michael Bennington
Experienced and dependable individual seeking a part-time opportunity to utilize knowledge and energy towards being a valuable member of a team that strives for excellence in customer satisfaction. Washington, Raymond, United States
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Employment history
Owner / Operator Jan 2010 - Jun 2011
Mama D's / Las Vegas, NV
Oversaw all aspects of new store launch, ensuring operational excellence from day one. Fueled by passion for Italian cuisine, elevated reputation through hands-on leadership and creative marketing. Managed comprehensive P&L, ensuring cost efficiency and revenue growth. Fostered a passionate team, excelling in client service and culinary excellence. Pioneered a beloved menu and marketing strategy, making Italian cuisine accessible and exciting. Owner / Operator Sep 2008 - Dec 2009
Jersey Mikes Subs / Las Vegas, NV
Managed day-to-day activities, achieving financial targets through meticulous P&L management. Fueled success through passionate leadership and strategic financial oversight. Introduced new strategies to enhance customer experience, boosting store reputation. Led team with energy, driving performance through motivation and clear goal setting. Director of Operations Jun 1997 - Aug 2008
Papa Johns / Las Vegas, NV
Led 21 stores to 6-year consecutive sales growth, opening 10 new locations. Developed training programs enhancing team skills and performance. Strategically expanded market presence by selecting prime locations for new stores. Resolved HR issues, fostering a positive work environment and reducing turnover. Managed full P&L, meticulously selected sites for expansion, enhancing brand visibility and market share. Education
Bachelors of Business
Madison University
Skills
Customer Satisfaction Sales
Department Management Merchandising
Time Management Critical Thinking
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