Customer Service High School

**** ****** ****** ******* *. FLAMAND Tel: 406-***-****

Denver, CO 80204 *********@*****.***

(Willing to relocate) EDUCATION

Montana Technological University Butte (Montana) High School August 2018 to May 2020 Graduated May 2018

WORK EXPERIENCE

Forefront Dermatology and Spa – Denver, CO May 2023-Current PSR & Customer Service/Triage

• Dealt with checking patients in for appointments and utilized company scheduling software to schedule patients for procedures/medical appointments and botox/spa visits. Insurance, accepting cash and credit/debit card payments)

• Answered phone calls/dealt with pharmaceutical representatives, doctors, and other healthcare professionals

• Triage (patients’ medical questions, filling prescriptions, communicating with pharmacy/doctors, processing medical referrals)

• Adjusted/added to patients’ charts

• Responded promptly to requests from doctors and their staff by email, phone, and medical chart systems

• Worked in a fast-paced environment and adhered to confidentiality requirements

• Utilized Microsoft Office daily

SCL Health – Denver, CO August 2021 – April 2022

Operating Room (OR) Assistant/Surgery Assistant

• Obtained proper equipment for hospital’s doctors and nurses for use in ORs

• Received specimens and delivered same to pathology for examination/analysis

• Cleaned/sterilized OR equipment after each surgical procedure in order to prevent infection

• Responded quickly and efficiently to requests from nurses and/or doctors

• Worked in a fast-paced environment and adhered to confidentiality requirements

• Dealt with sensitive human tissues/biopsies and completed necessary paperwork Hospital Cooperative Laundry – Denver, CO March 2020 – August 2021 Linen Technician

• Dealt with healthcare staff regarding linen issues/needs and promptly addressed them

• Delivered linen to hospital floors

• Entered data into computer for daily linen usage and created other usage reports

• Occasionally dealt with patients’ family members

• Input all linen usage/count data into spreadsheets St. James Healthcare – Butte, MT July 2019 – February 2020 Environmental Services Technician

Beehive Homes of Butte, MT June 2017 – June 2018

Personal Care Attendant (PCA)

MISCELLANEOUS

Skilled in use of Microsoft Office Type 70 wpm Valid Driver’s License REFERENCES

Mary Anne Danielson Duane S. Liebel Heather Thompson Payroll/Business Professional Engineer Medical Biller Montana School District MT Dept. of Transportation Lake Tapps, WA 98391 Butte, MT 59701 Butte, MT 59701 Tel: 253-***-****

Tel: 406-***-**** Tel: 406-***-****

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