PERSONAL PROFILE

Driven and highly motivated professional, dedicated to providing quality service seeking position to grow and be molded according the processes of the establishment.

SIGNIFICANT ACCOMPLISHMENTS

●Two-time client nominated, recognized, and honored employee of the month for hard work ethic and execution.

●Promoted to security supervisor in 2019 at Allied Universal Security Services with at least to 10 resources reporting to me.

●Honored the Allied Universal Hero award for de-escalating an incident involving a weapon thus preventing a major incident.

WORK EXPERIENCE

UPSHIFT, HOUSTON, TX

Guest Advocate, 2021 – Present

●Advocate for guest experience by welcoming, thanking, and exceeding service expectations by focusing on guest interaction/execution.

●Empowered to make checkout effortless and seamless for guests at the check lanes, guest services and pick-up.

●Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.

SHIELD EVENT SERVICES, HOUSTON, TX

Security Specialist, 2019 – Present

●Investigate and report maintenance and safety conditions which might endanger client, its associates or public safety, including fires, evacuations, hazardous situations, or other facility related events; provide back up to client personnel as needed.

●Execute crowd control measures and assist Police Department/Fire Department/EMS or other officials during these processes; maintain control at traffic accidents, assist victims, and investigate causes.

ALLIED UNIVERSAL SECURITY SERVICES, HOUSTON, TX

Security Professional, 2017 – Present

●Patrol assigned post on foot or mobile vehicle to maintain visibility and observe possible unusual activity.

●Ensure that daily administrative documentation is kept concise and complete at all time, maintain all daily assigned equipment in functional and presentable condition.

●Provide escort services to the client’s visitors, contractors and vendors as required.

5 STAR EVENT SERVICES HOUSTON, TX

Event Specialist, 2017 – Present

●Execute door admin responsibilities such as special guest escort, crowd control and awareness.

●As the first impression of major event, welcome and warmly greet guest and provide personal assistance and direction.

EDUCATION

MORTON HIGH SCHOOL, MORTON, MS

High School Diploma

Marketing Vocational Certificate

ADDITIONAL SKILLS

●Leadership

●Communication

Complaint Resolution

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