PAMELA K JACKSON

PROFESSIONAL SUMMARY

Seasoned Supervisor at the United States Postal Service, excelling in operations management and strategic planning. Enhanced departmental efficiency and staff development, leading to robust process improvements. Proven leadership abilities in fostering team collaboration and driving business growth at Southeast Missouri Transportation Service. EXPERIENCE

Aug 2014 – Present SUPERVISOR, CUSTOMER SERVICES

UNITED STATES POSTAL SERVICE, PORTAGEVILLE, MO

Trained new employees on company policies, procedures and work ethics. • Supervised and coordinated daily tasks of staff to ensure compliance with established policies, procedures, and standards. • Delegated tasks to team members according to individual strengths. • Worked closely with upper management to develop strategies for improving operational efficiency within the department.

Apr 2011 - Aug 2014 TRIP COORDINATOR

SOUTHEAST MISSOURI TRANSPORTATION SERVICE, PORTAGEVILLE, MO

• Coordinated with Medicaid and Medicare for medical trips for clients.

• Created trip schedules for drivers.

• Liaised between drivers and customers regarding changes in plans due to inclement weather conditions or other unforeseen circumstances SKILLS

• Process Improvement • Business Development • Strategic Planning • Data Analytics • Operations Management • Inventory Control • Staff Management • Goal-Oriented • Staff Development

• Complex Problem-Solving • Process Monitoring and Improvement • Inventory Oversight

• Employee Motivation • Staff Discipline • Problem Solving • Leadership Abilities EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS Relevant Coursework GPA 3.0 FINANCE/LEADERSHIP

DYERSBURG STATE COMMUNITY COLLEGE, DYERSBURG, TENNESSEE REFERENCES

TRACEY GATHRIGHT POSTMASTER, USPS LENEATHA PRINCE PTF, USPS FRIEND/FORMER BOSS FRIEND/FORMER EMPLOYEE

870-***-**** 870-***-****