Customer Service Shift Lead

Morgan Whaley 812-***-****

******.***@*****.***

EXPERIENCE

Penn Station — Team Member

August 2019 - March 2020

Worked in multiple stations to prepare orders or provide customer service

Entered forder information on POS system

Adding toppings, cut ingredients, finalized orders Cleaned stations thoroughly

Measured ingredients and monitored supplies for usage. Jersey Mikes — Shift Lead

September 2020 - August 2021

Operated as a Shift Lead and Assistant Manager

Understood and executed all opening and closing procedures daily Trained staff to master each station

Worked alone in rush times filling orders

Followed prompts for online orders and prepared each order accurately

Completed food prep and stocking supplies for the day based on need Determined daily quantiles of supplies and planned accordingly Organized inventory

Papa Johns — Cook

November 2021 - December 2021

Prepped food and supplies as needed throughout each order Assembled raw foods together for preparation and cooking Ensured that all utensils and cooking equipment were sterilized before each use

Plated or packaged pieces accordingly to order

Managed all food order slips and ensured that customers’ orders were completed

IU Biology Department BDSC — Fly Stock Keeper

January 2022 - August 2023

Care for and maintain Drosophila fly stocks for 50+ trays a week Switch out feed tubes on bi-weekly rotation

Follow DNA coding for separating or joining fly stocks to each DNA strain

Consistently show high attention to detail and organization SKILLS

Self-described as very

organized and detail oriented.

Proven ability to multi-task in

fast paced environment.

Experienced working as a

team and alone.

Certifications

Registered Behavioral

Technician

Follow lists for specific trays on specific timelines for care and feeding schedules

Use cleaning techniques and products for hazards such as mold, mites, and dead stocks

Use microscopes to examine stock for mites

Log trays and feeding routines data for scientists and monitoring reports

Organize fly trays by health and add back to population after care was provided

Clip Lizard — Warehouse Stocker

August 2023 - March 2024

To be able to fulfill orders, I printed bags with information relevant to the order

It was necessary to package the detailing parts according to their part numbers, and to place them in the bins that corresponded to the part numbers respectively

I was responsible for making sure that the bins were restocked with all the necessary parts as required.

HopeBridge - RBT Therapist

March 2024 - ongoing

I’m a Registered Behavioral Technician (RBT). As part of my work, I assist children with autism and or other developmental disabilities in developing independent skills, social skills, and daily living skills, as well as helping with behavioral issues. My experience ranges from working with children between the ages of 2 and 5. EDUCATION

Bloomington High School North

AUGUST 2016 - MAY 2020

General Education Diploma

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