Customer Service Fedex Ground

FRANK V. SHIMONES

*** ************ **. ****@*******.*** Cell: 734-***-****

Saline, MI 48176 DL #: S 552-***-***-***

Over 20 years of package/parcel deliver to both residential and commercial customers. I possess a CDL-B license endorsement as well as a DOT Medical Certification. Safety, reliability, and exceptional customer service are a top priority for me.

Highlights

CDL-B License Endorsement Time Sensitive Deliveries

DOT Medical Certification (expires: 9/27/2025) Deadline Adherence

Attention to Detail Delivery Documentation

Clean Driving Record Heavy Lifting

Problem Solving Sort and Load materials on truck

Experience

FedEx Ground (Zip Freight) – Saline, Michigan 10/2019 - Present

Courier

Work for Zip Freight, an Independent Contractor for FedEx Ground

Delivery of packages/parcels to both residential and commercial customers in the Saline, MI area

Maintain a clean driving record and uphold all company policies and procedures related to package delivery and transportation.

FedEx Express – Ann Arbor, Michigan 8/2004 – 10/2016

Courier

Efficiently managed permanent route and swing courier responsibilities ensuring timely delivery of packages in the Ann Arbor area including the University medical and academic campuses.

Demonstrated exceptional navigation skills and adherence to safety protocols while operating commercial vehicles in densely populated areas.

Provided courteous and professional customer service, resolving inquiries, and ensuring customer satisfaction.

Received several safe driving awards.

DHL, Inc – Plymouth, Michigan 2/2003 – 5/2004

Line Haul Driver/Courier

Transported freight from airport to terminal ensuring safe and timely delivery of goods.

Supervised ramp operations on Saturdays, overseeing operational efficiency and adherence to safety standards.

Demonstrated strong organizational skills and attention to detail in coordinating freight transportation schedules.

Education

Eastern Michigan University – Ypsilanti, Michigan 1983-1986

Undergraduate Studies

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