Customer Service Data Entry

Makia Patton

**** ****** **., ******, ** ***** H: 469-***-**** **************@*****.***

PROFESSIONAL SUMMARY

To start a career with a company that will utilize my education and experience which will contribute to the overall responsibility of the position. Furthermore, I aspire to be associated with a company where I can establish a career and bring benefits to the company by being a skilled and dedicated worker.

SKILL HIGHLIGHTS

●Customer service

●Sales

●Analytical Skills

●General Warehouse

●Inventory/Stock Management

●Cash Handling

●Problem-Solving

●Technical Troubleshooting

●Active listening Skills

●Great/Clear Communication skills

●Adaptability

●Computer Knowledge/Skills

●Multitasking

●Product knowledge

●Organizational skills

● Typing/Data Entry skills

Active Life and Health Insurance License

WORK EXPERIENCE

02/2017 to 06/2017 Crew Member

Popeye’s Dallas, TX

●Follow procedures to prepare food products for customers, maintaining the highest level of product quality and cleanliness.

●Handled cash and card transactions

●Managed and accounted for store inventory

06/2017 to 08/2020 Cashier

Walmart Commerce, TX

●Handled cash and card transactions

●Answer customers’ questions about merchandise and advise customers on merchandise selections

●Handle returns

●Process payments

06/2018 to 08/2018 Unloader

UPS Dallas, TX

●Shipping and receiving boxes in quick and neat manner

●Load and unload assigned trucks

●Create and place barcode labels in their proper place

●Heavy lifting up to 50+ lbs.

06/2019 to 08/2019 Unloader

FEDEX- Dallas,Tx

●Shipping and receiving boxes in quick and neat manner

●Load and unload assigned trucks

●Create and place barcode labels in their proper place

●Heavy lifting up to 50+ lbs.

01/2019 to 01/2020 Classroom Teacher/ Caretaker

Children’s Learning Center Commerce, TX

●Teaching and helping with development skills

●Cleaning and feeding babies on demand

●Work with different age groups 3 months-7 years of age

●.Inventory counts on supplies

08/2020 to 12/2020 Internship

Lake Dallas Middle School- Lake Dallas, TX

●Planning and Creating Lesson Plans

●Facilitating Groups

●Each Week

●Providing Supportive Guidance to any student who may need assistance

●Volunteer for home visits with students & parents

06/2021 to 12/2022 BR Installs/ Restock & Merchandiser

(Traveling Occupation)

• Restocking

•Remodeling

•Building Displays

•Moving Shelving

• Merchandising Products

12/2023 to 08/2023 Securebit Solutions Inc. Call center/Customer service (Work From Home)

●Handling Inbound and Outbound calls 50+ Assigned calls

●Acted as a liaison between the company and its members

●Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software

● Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education

09/2023 to 03/2024 TrueCoverage (Marketplace)

●Answer heavy inbound calls (Sales team will transfer calls to insurance agents for enrollment)

●-Educate individual on ACA Health Programs

●-Enroll individuals and assist with applications for ACA HMO Health Plans

●-NO Cold Calling

EDUCATION AND TRAINING

2013 - 2017 Wilmer-Hutchins High School Dallas, TX, USA

General Studies:

GPA 3.8 – High School Diploma

2017 -2020 Texas A&M University, Commerce – Commerce, TX

Major – Bachelor’s of Social Work

GPA 3.8

2023-Currently Health and Life insurance obtained (ACTIVE)

COMMUNITY SERVICE

2018- 2020

The Advocates of A&M/A-Team (Treasure)-

●Samaritan Inn-20 hours Completed

●Dylan's Drivers-15 hours Completed

Campus Activities Board (CAB)-

● In charge of coming up with fun and educational Activities on campus-30 hours Completed

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