IESHA CANTY
Hamden, CT ***** ad5ao4@r.postjobfree.com 203-***-****
PROFESSIONAL SUMMARY
Proactive, passionate, diligently seasoned, highly motivated, detail-oriented healthcare and social professional with 12+ years' experience with a background in financial insurance services, administration management and support services specialities include ability to work in a team-based environment, communicating with clients, leading teams, ability to work in a team- based environment, strong communication skills within the team and overall organization & high emotional intelligence. Seeking to leverage education and training to take the next career step with a respected organization. SKILLS
PROFESSIONAL EXPERIENCE
Yale New Haven Health – New Haven, CT
Self -Pay Analyst, 07/2018 - Current
• Audits accounts in self-pay file to ensure accuracy of balance and makes timely demand for payment of account.
• Contacts patient to arrange payment in full or installments in accordance with credit card collection policy and established guidelines.
• Adheres to verification protocols to ensure HIPPA compliant.
• Uses established follow up procedures to effectively expedite the prompt payment of claims by third parties and self pay patients.
• Recognizes problem areas and trends which deter the follow-up or collection effort and effectively communicates these to the supervisor.
• Accepts responsibility to maintain/update follow up/collections procedures pertaining to third party, state and federal billing and payment regulations and other contract guidelines and credit and collection policies and regulations.
• Collects payments.
• Oversee the payment record management for over 3000 patients.
• Create a library of 50+ standard operating procedures, FAQs and best practices on a centralized online hub to optimize team efficiency.
• Create a more efficient workspace by proactively anticipating department needs.
• Determine when processes policies and products are negatively impacting the customer experience.
• Conduct research using combination of internal and external sources to develop viable solutions based on existing internal resources and implement those solutions in daily operations.
• Measure feedback by assessing the customer’s response to the implementations.
• Compare outcomes to pre implementation data to determine implementation impact.
• Share findings with members of management and leadership and then advocate for enterprise-wide change.
• Work with Medicare/Medicaid to verify and obtain benefits
• Send 25-30 e-mails daily demonstrate a mastery of written communication and attention to detail.
• Internal change agent.
Group Home Manager, 05/2013 to 06/2016
St. Vincent’s Special Needs – Shelton/Sandy Hook, CT
• Managed two program operations and state compliances.
• Strong Strategic Case Management Skills
• Superb Interpersonal Skills
• Exceptional Computer Skills
• Proficient in Microsoft Office Suite
• State and Federal Policies and Regulations
• Database Management
• Process Improvement
• Editing and Proof reading
• Superb Oral and Written Communication Skills
• Excellent Organizational Skills
• Clinical Assessment Skills
• Proficient in EMR/EHR Software Systems
• Customer Service Skills
• Calendar Management
• Administrative Support
• Clerical Support
• Implemented treatment plans for each resident.
• Facilitated family education programs.
• Provided resource information, advocacy support and empathic ear.
• Demonstrated empathy towards client family members and loved ones while maintaining healthy boundaries.
• Provided individual case management and crisis intervention services to a diverse population of children, and families referred from state agencies.
• Conducted over 150 screenings, diagnostic treatment, and rehabilitative supportive services.
• Efficiently managed group home for residents with mental diagnoses, developmental disabilities, and behavioral issues with a diverse staff of 30.
• Administered medication as needed.
• Effectively interviewed, hired, trained, and evaluated staff.
• Kronos timesheets.
• Ensured families are safe, healthy, and living in a clean environment.
• Designed and implemented improved dialogue techniques that prepares individuals and families.
• Referrals and Resources
• Organized and managed sensitive data input in over 12 excel spreadsheets, retrieving and delivering information monthly and quarterly.
• Ensured all sensitive documents were safe.
Mental Health Program Manager 05/2010 to 11/2017
Marrakech Inc – Woodbridge, CT
● Provide direct services and teaching skills to mental health clients.
● Help aide clients in development of living skills and necessary supports.
● Daily use of problem-solving strategies and response time in situations
● Prepare client progress notes, along with monthly chart form updates.
● Managed patients with substance dependence and co-occurring Axis I and Axis II disorders
● Efficiently managed group home for residents with developmental disabilities and behavioral issues with a staff of 22
● Effectively interviewed, hired, trained, and evaluated staff.
● Demonstrated empathy towards client family members and loved ones while maintaining healthy boundaries.
● Administered medication as needed.
● Kept all sensitive documents secured.
CLINICAL EXPERIENCE
Bridgeport Hospital Psychiatric Unit 01/2010 to 11/2010 Bridgeport, CT
● Interviewed/assessed clients.
● Demonstrated therapeutic care giving.
● Demonstrated empathy towards client family members and loved ones while maintaining healthy boundaries.
● Evaluated and observed clients.
● Performed PPD skin test.
● Collected urine samples for various testing.
● Kept all sensitive documents secured.
● Family educator.
● Collected Data entered into EHR.
EDUCATION
Bachelor of Arts – Expected 2026
Major: Sociology Minor: Criminal Justice
Albertus Magnus College – New Haven, CT
Licensed Practical Nurse Diploma: December 2010
Lincoln Technical Institute – Shelton, CT
Highschool Diploma: June 2006
Norwalk High School - Norwalk, CT