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Maintenance Supervisor Customer Service

Location:
Arlington, VA
Posted:
April 26, 2024

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Resume:

MM

MARKMCCRAY

ad5am4@r.postjobfree.com 478-***-**** Stafford, VA 22554

Summary

Talented Logistics and Maintenance supervisor with 15 years of experience managing, scheduling, and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment. Diligent Operations Specialist with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated professional offering Bachelor's in Organizational Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking and reliable responsible individual with strong ability in taskings and job performance. Highly organized, proactive and punctual with team-oriented mentality.

Skills

• Work Order Management

• Pneumatic Systems

• Lockout and Tagout Procedures

• Health and Safety Compliance

• Vehicle Inspection

• Facilities Management

• Facility Maintenance

• Property Maintenance

• Power Tools Operation

• Vehicle Maintenance

• Mechanical Systems

• Building Maintenance

• MS Office Products, Word, Excel, PowerPoint

• GCSS Army/MC, DPAS, PIEE, Webflis, Fed log

Experience

Camp lemonier Djibouti Africa Djibouti,

Africa

Maintenance NCOIC

11/2022 - 09/2023

Serves as the Maintenance NCOIC within The Logistics Directorate (J4) Of Camp Titan Djibouti Africa, A Trans-Regional Sof Hub Iso Ct Exord (Oef- Hoa 23-25).

DLA Energy FT Belvoir, VA

Sr Operations NCO

11/2021 - 11/2022

US Army Corps of Engineers Camp Zama

Army Base Tokyo Japan, Japan

Senior Logistics Specialist

10/2019 - 11/2021

Served as the initial point of contact between DLA Energy, the major commands, the Service Petroleum Offices, and federal agencies on Class III bulk fuel issues in support of DoD contingencies and global fuels operations. Responsible for planning, developing and directing logistics operations to ensure integrating the functions of supply, transportation, and maintenance services in support of Army Base Camp Zama, Japan Engineer District area offices.

Coordinated and oversaw execution of logistics operations. Trained staff on best practices in logistics management and safety regulations.

Organized and managed the entire logistics process for multiple projects. Implemented innovative strategies to reduce overall supply chain costs. Provided guidance on freight forwarding services such as airfreight or sea freight.

Managed customs clearance process for imported goods into different countries.

Monitored inventory levels and identified discrepancies in order quantities. Conducted regular audits of warehouse operations to identify areas for improvement.

Trained hundreds of peers and subordinates on logistics operations and PBUSE.

Coordinated with internal departments to ensure timely delivery of goods. Ensured compliance with import and export regulations across multiple jurisdictions.

Resolved customer complaints related to shipment delays or damaged items. Established processes to track shipments from origin to destination. Analyzed shipping data and generated reports on cost savings initiatives. Directed and supported compilation and analysis of technical source data necessary for product development.

Explained proposed solutions to customers and management through oral presentations and written proposals.

Monitored regular maintenance and protection of project infrastructures and equipment.

Redesigned movement of goods to minimize costs and maximize value. Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.

Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.

Supported logistics department by leveraging existing resources with cost- effective savings.

Implemented inventory control measures to safeguard sensitive items and equipment.

Organized purchase and delivery of materials needed for various contracts. Maintained records of damaged goods, backorders and applicable regulatory reporting.

US ARMED FORCES-ARMY Fort Belvoir,

VA

S3 OPERATONS NCOIC

06/2016 – 10-2019

Serves as the S-3 NCOIC in a Warrior Transition Battalion 2-3 years specialized experience which includes applying social science statistical methods and data analysis techniques; seeking out secondary data sources to solve complex problems; and analyze data to present findings or recommendations. 7-8 years of professional experience with evidence of managing large teams’ applying strong attention to detail and strong organizational and task management skills. Experience in coaching, motivating, and developing team members. Ability to dig deep into processes and identify areas for improvement while completing critical tasks in a timely and efficient manner. 3-4 years of specialized experience which includes developing business intelligent tools such as data visualization dashboards, ad hoc reports, preparing Conops, interactive dashboards, and data sets; and utilizing business intelligent tools such as Tableau, Excel, and Python to administer financial analytics reports, database audit summaries, and/or decision rational analysis. 3-4 years of specialized experience using mathematical modeling, statistical analysis, and computer simulations to analyze and improve organizational processes, systems, and resource allocation. They work with large sets of data and develop mathematical models and algorithms to assist in decision-making, improve efficiency, and maximize outcomes. MATES (Civil Service) DOL Maintenance

GA Army National Guard

HINESVILLE/FT STEWART, GA

WS-11 SURFACE MAINT MECH

SUPERVISOR

12/1989 - 06/2016

My specific duties as a Surface Maintenance Supervisor are the organizing and planning and use of subordinate (co-employees) workers, equipment, facilities, and materials on a week-to-week or month-to-month basis. implemented Asset Essentials CMMS within operational safety procedures, ensuring 99% compliance with OSHA standards for 5 years. Performed 6-point electrical inspections while troubleshooting to identify errors 56% faster and reduce resolution times by 45 minutes. Integrated Salesforce Field Service into resource allocation procedures, ensuring timely service and reducing monthly overtime costs by $4,500. Education and Training

ASHFORD UNIVERSITY CLINTON, IA

Bachelor's Degree in ORGANIZATIONAL MANAGEMENT

11/2012

Minor: GENERAL STUDIES

UNIT SUPPLY SPECIALIST COURSE QUARTERMASTER SCHOOL PH I&II Smyrna, TN 02/2015

COLORADO TECH UNIVERSITY COLORADO SPRINGS, CO United States Criminal Justice

Work Schedule

Full-Time

Certifications

• Resilience Building Leadership Program, FEB 2021

• Lean Six Sigma Green Belt Ph I&II, 10/2013

• HRO MAINTENANCE SUPERVISOR COURSE, MARCH 09

Desired Locations

Northern VA

Washington D.C. metro area

Job Type

Permanent, Hybrid/Remote

Personal Information

Available: 02/20/24

Clearance: Secret

References

Bruce Jones, 571-***-****

Richard Vanschoor, 571-***-****

Daryl Conley, 571-***-****

Matthew Hook 805-***-****



Contact this candidate