PHONE 706-***-**** • E-MAIL ad5al4@r.postjobfree.com

EVINX DANIEL JR.

EDUCATION

****- ******* ******** ******* *****, FL

Pursuing a Bachelors in Business Administration

Received A+ certifications.

1990 – 1994 Hallandale High School

PROFESSIONAL EXPERIENCE

8/2019 – 6/2023 American Family Life Insurance- Aflac Columbus GA

IAM Analyst

Managed Employee’s network access

Exchange admin

Maintained non hosted clients via remote desktop

Teir 3 tech support

Implement server migrations

Technology used: Win XP -11, Microsoft Office (Word, Excel, Outlook), SQL, Remote Access, Splunk, Cyberark, Mainframe, Active Directory, Network Access, Service Now, Salesforce, O365

1/2016 – 2/2018 Mednax Health Solution Partner Sunrise FL

IT Service Desk / Team Lead

Supported all Mednax's applications and hardware

Provides Level 2 and 3 escalation support

Troubleshoot browser related issues

Assist in Deskside service hardware and software deployment

Technology used: Windows OS, Microsoft Office (Word, Excel, Outlook), SQL, Remote Access, Active Directory, Sharepoint,

1/2015 – 1/2016 Tyco Integrated Security Boca Raton FL

Support Analyst

Utilize Salesforce to read and document SQL and reporting usability issues.

Configure Limited brand servers for surveillance systems

Support Lowes, Walmart, Limited Brands, and Dick Sporting Goods surveillance systems

Level 3 support for end users experiencing issues with surveillance system network issues.

Technology used: Windows OS, Microsoft Office (Word, Excel, Outlook), SQL, Remote Access, Salesforce

2/2013 – 12/2014 EBay Inc. / VendorNet Boynton Beach FL

Account Manager / Support Analyst

Managed and supported the VendorNet SaaS application

EDI implementation and support

Maintained non hosted clients via remote desktop

Built custom EDI X12 maps according to specific client’s needs

Troubleshoot browser related issues

Trained new vendors on using the application using various tools (Adobe connect, Go to Meeting, Team Viewer, Log me in rescue, and Skype)

Technology used: Win XP -7, Microsoft Office 2003 - 13 (Word, Excel, Outlook), SQL, Remote Access

9/2012 - 1/2013 Bayview Asset Management Ft Lauderdale FL

Client Services Analyst

Assist end users with access to RSA secured CRM site

Minor Active Directory administration.

Technology used: Win XP -7, Microsoft Office 2007 (Word, Excel, Outlook)

1/2012 – 8/2012 Mobile Help Boca Raton FL

Technical Support

Provided support for their CRM system (Aplicor) for all employees.

Assisted with supporting their home medical alarm unit.

Technology used: Win 7, Aplicor CRM, Outlook, Word, Excel, Google maps and Earth

2/2008- 10/2011 Aplicor LLC Boca Raton FL

CRM Analysts

Trouble shot and identified issues with the CRM web application.

Provided level 1 and 2 support for clients using the application.

Assisted in IT related tasks such as:

Reimaging company computers

Server maintenance

Weekly server backup

Resolved hardware related issues for company computers.

Document issues or bugs identified by clients.

Work with the development team to resolve identified bugs.

Upgrade servers in collocation as needed.

Server optimization and maintenance to achieve optimal server performance.

Technology used: Office 2003 -2010, Office 365, Acronis, Server 2003-2008, Windows XP – 7, Active Directory, Remote Access, Remedy ticketing systems, .NET, SQL support

3/2007- 2/2008 AAA Auto Club South Doral FL

Call Center Supervisor

Managed a team of up to 20 call receivers.

Monitored calls and provided feedback to improve call quality.

Provided weekly, monthly, quarterly, and annual reports to upper management.

Technology used: Microsoft Office 2000 -2007, Server 2003-2008, Windows XP, Active Directory, Remedy Ticketing System, Oracle

4/2006 - 8/2006 Kaplan University Boca Raton Fl

Tier II Technician

Assisted Kaplan Employee’s and Students with any issue with configuring company databases.

Resolved any VPN issues.

Worked on any issues related to Active Directory, reset network passwords, add, and remove users.

Utilized remote access software to resolve PC issues.

Trained level 1 technicians on new software and/or technical procedures.

Technology used: Microsoft Office 2000 -2007, Server 2003, Windows XP, Active Directory, Remote Access, Remedy ticketing systems,

10/2000- 4/2006 The Answer Group Ft. Lauderdale FL

Supervisor (Bellsouth Dsl)

Lead teams of up to 30 technical support engineers.

Set up home and office networks to work with DSL.

Minor active directory configuration and maintenance.

Traveled back and forth from Ft. Lauderdale FL. to Shreveport LA. to train entry level technicians.

Maintained team goals for productivity and customer satisfaction.

Addressed any escalated issues and concerns by customers.

Technology used: Microsoft Office 2000, Windows XP, Remote Access, Remedy ticketing systems, Oracle

9/2000- 8/2001 Voice Stream Wireless Ft. Lauderdale FL

Customer Service Representative

Trouble shot new and existing cellular phones.

Managed accounts payable and receivable.

Technology used: Microsoft Office 2000, Windows XP,. Oracle

3/1995- 8/2000 Xtra Load Shipping Miami FL

Regional Manager/IT personnel

Managed a 10 computer network on VPN to Caribbean location.

Replaced any defective computer hardware, as well as add new computers to network.

Maintained all shipping invoices and documents for Miami and Caribbean locations.

Traveled to Jamaica, Haiti, Dominican Republic, and Bahamas monthly to synchronize the vessels inventory and to work directly with customs to clear any seized merchandise. Monthly back up of all workstation and server information

Technology used: Microsoft Office 2000, Server 2000, Windows XP, Active Directory, Remote Access, QuickBooks, Peachtree Accounting Software

OBJECTIVE

To use professional work ethics and management skills to represent my employer and lead myself and the company to meet and exceed short term goals, also to expand my technical knowledge to adjust to the ever changing world of computers.

Contact this candidate