Security Guard
Resume:
KILTON TOH
AMBE
ABEMBOM
*********@*****.***
CHATEAUGUAY, QC J6J 1X5
Trusted Security Guard skilled at maintaining orderly facilities while providing amicable relations with colleagues and visitors. Talented at applying de-escalation techniques to tense situations. Safeguards property and human wellbeing across monitored locations. PROFESSIONAL SUMMARY
Walmart - Sales Associate
Chateauguay • 10/2023 - 02/2024
Premier Security Company - Security Guard
Bamenda • 02/2020 - 03/2023
WORK EXPERIENCE
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
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Monitored customers for signs of security concerns and escalated issues to management.
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Developed strong rapport with customers and created positive impression of business.
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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
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Listened to customer needs and desires to identify and recommend optimal products.
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Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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Enhanced overall security by conducting thorough patrols and monitoring premises.
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Reduced incidences of theft by implementing effective access control measures.
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Maintained safe environment for staff and visitors through proactive surveillance and communication.
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Responded to emergencies promptly, ensuring safety of all individuals on site.
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Assisted in developing comprehensive security plans for special events and occasions.
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Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
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Improved response time to incidents by maintaining clear communication channels with team members.
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Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
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SKILLS
Interpersonal communication
surveillance
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Customer service Attention to
detail
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Emergency situations conflict
resolution
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• Access control security training
• Loss prevention Teamwork
• CPR Communication skill
• CCTV Computer skills
• Ability to follow instructions
University of Bamenda
Bamenda, Northwest Region
Bachelor of Arts: LAW
EDUCATION
Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
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Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
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Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
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Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
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Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
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Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
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Secured premises and personnel by patrolling property and monitoring surveillance equipment.
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Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
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• Monitored CCTV cameras and alarm systems for security breaches. English
Full Professional
French
Professional Working
LANGUAGES
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