KILTON TOH

AMBE

ABEMBOM

ad5aj3@r.postjobfree.com

514-***-****

CHATEAUGUAY, QC J6J 1X5

Trusted Security Guard skilled at maintaining orderly facilities while providing amicable relations with colleagues and visitors. Talented at applying de-escalation techniques to tense situations. Safeguards property and human wellbeing across monitored locations. PROFESSIONAL SUMMARY

Walmart - Sales Associate

Chateauguay • 10/2023 - 02/2024

Premier Security Company - Security Guard

Bamenda • 02/2020 - 03/2023

WORK EXPERIENCE

Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

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Monitored customers for signs of security concerns and escalated issues to management.

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Developed strong rapport with customers and created positive impression of business.

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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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Listened to customer needs and desires to identify and recommend optimal products.

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Answered customer questions about products and services, helped locate merchandise, and promoted key items.

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Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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Enhanced overall security by conducting thorough patrols and monitoring premises.

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Reduced incidences of theft by implementing effective access control measures.

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Maintained safe environment for staff and visitors through proactive surveillance and communication.

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Responded to emergencies promptly, ensuring safety of all individuals on site.

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Assisted in developing comprehensive security plans for special events and occasions.

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Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.

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Improved response time to incidents by maintaining clear communication channels with team members.

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Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.

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SKILLS

Interpersonal communication

surveillance

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Customer service Attention to

detail

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Emergency situations conflict

resolution

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• Access control security training

• Loss prevention Teamwork

• CPR Communication skill

• CCTV Computer skills

• Ability to follow instructions

University of Bamenda

Bamenda, Northwest Region

Bachelor of Arts: LAW

EDUCATION

Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.

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Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.

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Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.

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Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.

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Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

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Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

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Secured premises and personnel by patrolling property and monitoring surveillance equipment.

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Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

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• Monitored CCTV cameras and alarm systems for security breaches. English

Full Professional

French

Professional Working

LANGUAGES

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