Victoria Phelps

**** ******** ** ***** ************ Florida

ad5acq@r.postjobfree.com

Phone 904-***-****

Objective: To obtain a position where I can utilize my knowledge, skills, and experience for the success of the company and to enhance opportunities for personal advancement.

Education:

Florida State College at Jacksonville

Associate of Science, Criminal Justice (in progress)

William M Raines

Diploma, 2022

Work Experience:

Valor Intelligent Processing LLC, OnStar

Sales Associate, 3/2023 to 7/2023

Managed massive quantities of inbound calls. Handled customer inquiries and provided OnStar products and service information. Identified customer needs, researched issues, and resolved complaints. Handled customer emergencies, and dispatched assistance when needed. Updated customer accounts and processed payments. Attended quality assurance and development training.

AT&T

Customer service team lead, 09/2022 to 03/2023

Managed an team of 5 agents enhancing their ability to network, build relationships with customers, and persuade others to purchase products in the cellular, internet, and television industries. Setting clear team goals while oversee day-to-day operation Listen to team members’ feedback and resolve any issues or conflicts

Costco

sales associate, 3/2022 to 8/2023

demonstrated proficiency in customers service and cash handling responsible for making proper inventory placements while associating customers with assistance for specific items and informing on newest coupons and sales

Training: CPR, Safety Awareness, Injury Prevention

Skills: Typing, Proficient in Word and Excel, Strong phone, and verbal communication

Volunteer Work: Big Sister Mentorship and, Elevate Jacksonville