Customer Service General Manager
Resume:
PROFILE
My knowledge as a doctor helps me
to perform other types of jobs related
to medicine in a satisfactory way.
Languages: English (fluent), Spanish
(native)
CONTACT
PHONE:
EMAIL:
************@*****.***
CERTIFICATE
• Registry of Medical Assistants –
RMA
• Certificates from American
Academy BLS & CPR
• Certificate HIPAA
• Certificate OSHA
• Certificate CPI
SKILLS
• Documentation proficiency
• Needs assessment.
• Problem-solving
• Progress evaluation
• Strong communication
• Cultural sensitivity
• Client privacy
• Advocacy
• Medical Procedures
NERY AGUERO GANDOL. MD
EDUCATION
Doctor of Medicine, University of Enrique Cabrera, Havana, Cuba
(2013).
BSN, University of Sacred Heart, Puerto Rico, United States of America
(2022-present)
WORK EXPERIENCE
Clinical Rotation Maternity & Pediatric, Centro Medico Hospital, San Juan, PR 2024
• Prepare patients for examination and treatment by taking patient histories and vital signs.
• Prepare exam and treatment rooms with necessary instruments for your patients including preparation and maintenance of supplies and equipment for treatments.
• Give injections and assist with lab testing.
• Assist physicians in applying splints, dressings, and bandages.
• Assist with transfers and scheduling of follow-up care.
• Coordinate patient physicals and workplace injuries for partner accounts. Clinical Rotation G. Medicine, Doctors’ Center Hospital, San Juan, PR 2023
• Medication administration
• Preparing medication orders
• Maintaining good communication with patients
• Developing care plans
General Manager, Pomodoro, Seattle, WA 2015 – 2018 & 2021-2023
• Developed an organizational system to track and order new inventory with a minimum of overspending.
• Provided excellent customer service by maintaining a friendly, welcoming environment, offering responsive attention, and employing careful de-escalation strategies when conflicts arose.
• Managed a diverse staff working in a variety of different positions with focus on job-satisfaction, teamwork, professional development, quality product, and excellent customer service.
• Performed regular accounting to ensure stable finances and timely payments.
• Maintained high standards of hygiene and detail-oriented preparation both in the back and front of the house. Medical Doctor & Medical Coordinador, Clinic La Luna, Cancun, Mexico 2018
– 2020
• Provided attentive family medical care as a general practitioner to a wide range of patient-types, including people with disabilities, different religions, races, gender-identities, sexual-orientations, and socio- economic backgrounds.
• Utilized empathy-based lifestyle coaching with patients who received unexpected diagnoses to assist acceptance and responsibility-taking of disease or illness.
• Conflict resolution
• Understanding of legal, medical, and social service resources
• Expert in database management, spreadsheets, and word processing software.
Medical Doctor & Manager, CDI Medical Clinic, Caracas, Venezuela 2014 – 2015
• Worked as a general practitioner for extremely underserved urban populations with an enormous variety of co-morbidities and vulnerabilities.
• Performed triage and crisis management duties to control the flow of patient ingestion and prioritize the urgency of procedures faithfully and appropriately.
• Used a variety of inventory-management software and organizational strategies to track, distribute, and order medication, surgical materials, and other equipment necessary for the clinic to run smoothly.
• Prepared curriculum, gave classes and graded the performance of Venezuelan medical students in the subjects of Pathology and Anatomy
• Managed a team of doctors with varying specialties to ensure that patients received the appropriate level and type of care. Medical Doctor, Enrique Cabrera Hospital/William Soler Pediatric Hospital/Martires de Calabazar Family Medicine & Polyclinic, Havana, Cuba 2013 – 2014
• Worked in Emergency Room providing critical/acute care.
• Collect population data.
• Public health campaigns
• Worked in a pediatric care hospital in the emergency room and rotated in neurology, neonatal care, intensive care, rehabilitation, respiratory care.
• Provide family medicine care as a general practitioner. REFERENCES
• Antolín Blanco – General Manager: Pomodoro – Contact
206-***-****/ *******@*******.***)
• Dr. Luis González Rodríguez – General Manager: Clinic La Luna
– Contact (52-998-***-****)
• Dr Tania Sartorio General Medical Director: CDI Medical Clinic, Caracas, Venezuela – Contact ( ***************@*****.***)
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