It Support Specialist

Yoseph Tecle

Glendale, AZ 602-***-**** ***********@*****.*** www.linkedin.com/in/yoseph-tecle

Professional Summary

IT Support Specialist trained in a 450-hour Tech Boot Camp, with an emphasis on troubleshooting and resolving technical issues for clients. Skilled in coding, web development, mathematics, statistics and system maintenance, with previous experience in website creation, inventory management, and transportation. Continued passion to learn and grow in the tech industry.

Technical Skills

● PC, Laptop, and Mac Troubleshooting and

Repair

● Computer Configuration, OS Installation, PXE

Deployment

● Microsoft Windows Server

● Command Line, PowerShell

● Mobile Device Troubleshooting

● Computer programming

● Printer Installation, Troubleshooting, and Repair

● Anti-Virus Installation, Configuration, & Virus

Removal

● Rdp/VNC Remote Assistance, Troubleshooting

● Statistical analysis

● Web Analytics

● Web Design

● Python, Matlab, C++, and JavaScript coding

Certifications

CompTIA A+, Per Scholas, Phoenix, AZ Anticipated: May 2024 Google IT Support Professional, Per Scholas, Phoenix, AZ Anticipated: May 2024 Web Foundations, Estrella Mountain Community College, Phoenix, AZ August 2021 - May 2022

● Proficient in Coding and Web-Development using HTML

● Photoshopping

● Coding using C++

Education

IT Support, Per Scholas, Phoenix, AZ February 2024 - May 2024 Web Foundation, Estrella Mountain Community /Glendale Community College August 2021 - May 2022 Bachelors, Mathematics, Northern Arizona University, Flagstaff, AZ August 2015 - May 2020

● Senior Project, Statistical analysis of agricultural data

● Coding with Python, C++, Java Script, and Matlab Professional Experience

Warehouse Associate, Amazon, Goodyear, AZ November 2023 - January 2024

● Demonstrated strong attention to detail and accuracy in order fulfillment processes.

● Showed ability to work effectively in a team environment.

● Committed to safety and adherence to company policies and procedures. Delivery Driver, DoorDash/UberEats, Glendale, AZ August 2022 - November 2023

● Recognized as one of the top drivers in my area for exceeding both safety and delivery standards, resulting in enhanced customer satisfaction.

● Managed multiple orders simultaneously, while adhering to traffic laws and regulations.

● Skilled in navigating delivery routes using GPS technology, ensuring timely delivery of goods to customers. Awards and Honors

● Full Scholarship to study IT from Per Scholas in Phoenix, AZ February 12 – May 2024

● President’s Award (four-year, 100% tuition Scholarship), Northern Arizona University August 2025 – May 2019

● Honor Roll and Annual Honor Award, Flagstaff High School 2011-2015 Travels

● Africa: Eritrea and Ethiopia

● Europe: France, Great Britain and Italy

● North America: Canada and Mexico

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