Field Support It Helpdesk

MARCEL C. SERNA

FIELD SUPPORT & HELPDESK TSUPPORT / FIBER & COPPER

CABLE SPECIALIST

COMPLETED CCNA CLASS ON JUNE 2021 QIIT – BUSINESS

QATAR

EDUCATION

PATS AERONAUTICAL COLLEGE PHILIPPINES

AVIONICS/AIRCRAFT TELECOM TECHNICIAN

1989-1990

PROFILE

More than 20 years’ of experience in

Telecoms, IT Networking/Technical

Support & Certified Fiber/Copper

Installer, Project IT Coordinator for

products & materials, Server, Egnyte

1 YEAR VOCATIONAL COURSE

TRACE COMPUTER COLLEGE PHILIPPINES

ASSOCIATES IN COMPUTER SCIENCE

1990-192

Server & Firewall Maintenance,

Business support for End Software -Users, Working Applications and SKILLS configuring Microsoft Office 365,

Knowledge on ERP Application on

Microsoft Dynamics. An organized

and detailed oriented, able to prioritize

and delegate task effectively to ensure

timely project completion within a

team environment. Proficient with

many PC applications, including MS-

Office, AutoCAD, Outlook, Excel,

Word, PowerPoint, Photoshop and

more. Safety Training Courses and

seminars.

1. Fiber Optic cable and Copper Cable Splicing, Maintenance & Repair

2. Voice and Data Network Installer, repair & Maintenance. 3. CCTV & Access Control Installer

4. Server Rack Installer, Switches& Firewall. IP PHONE, 4G Routers configurations and installations, Hardline data’s setup and installations from OOREDOO or Vodafone.

5. Team Player

6. PC & Laptop Repair Format and Configurations

7. PRINTER & SCANNER End-User Support

8. Knowledge in Cyber Security Systems

CONTACT SKILLS PERCENTAGE

PHONE:

974-******** Skills 1 100%

Skills 2

Skills 3

EMAIL:

*********@*****.***

100%

100%

HOBBIES Skills 4

Skills 5

Skills 6

Skills 7

100%

100%

100%

Playing Basketball

Running//Walking

Playing Guitar

Cooking

Gardening

100%

EXPERIENCE

AL JABER ENGINEERING (JEC)

IT Helpdesk & Project Support Engineer

ROAD/HIGHWAYS/ BUILDING CONSTRUCTION

April 2017-Present

Duties & Responsibilities

Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone). Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Possibly training more junior staff members. Networking and internet issues and installations, computer issues, CATV, CCTV. Biometrics attendance and access control installations, computer applications issues, telephone issues and more. Coordinating with Ooredoo team for fiber optics and copper issues on the designated projects. Configure and install 4g broadband routers and outdoor antennas. Set up A network servers, firewall and network switches to new projects, configure a new domain, create, join, and add users. Set up File sharing and restrictions to all users. Install and configure a network Printers, Scan and plotters. Report directly to IT Supervisor & IT Manager.

AL NAKHEEL AGRICULTURE & TRADING WLL

IT Officer/Network Specialist

LANDSCAPING & BEAUTIFICATION / ROADS PROJECTS

January 2015-March 2017

Installing, configuring, maintaining and troubleshooting of telecommunication lines, internet connections and computer equipment’s as well as printers, servers, routers and switches in more than 10 site offices and the main office interconnect to the Ooredoo & Vodafone Data 4G, broadband, ADSL lines and the wireless network. Design and install network facilities. Analyzed software hardware and network systems for various transmission systems. Evaluate complex on computer systems to assess vulnerability and risk. Worked and coordinate to telephone and data providers with outside vendors and teams to develop voice and data wiring infrastructure. Maintained all network documentation for hardware configuration and licensing. Attend all network requests and issues for all clients/users.

ATLAS International & Contracting Doha Qatar

IT Officer/Telecommunication Specialist

TELECOMS

2013-2015

Installing, Maintaining and troubleshooting of telecommunication and computer equipment’s installed on site office and main office interconnect to the QTEL Data 4G, broadband, ADSL lines and the wireless network. Support all the users for PC Data and telephone line issues in a wide variety of applications. Troubleshooting & Reformatting PC and install new Operating Systems and PC applications. Upgrade all software applications for all PC installed on sites. Coordinate with the QTEL personnel by maintaining good receptions of telephone and Data installed on site offices. Conduct a weekly report and inspections to all PC installed for a possible effect of viruses. Installing and maintaining a CCTV camera on site. Troubleshooting SERVER and Network issues. ITT CORP/GSCS US Army Base Doha Qatar

Lead Telecom specialist/ Help desk Technician

2002-2013

Installing, troubleshooting, and support telephone lines from the Nortel switch, and Q-tel broadband digital lines, CCTV and CATV installation and maintenance, ADSL lines and wireless network, troubleshooting installing, and repairing a large amount of telecom cables in both copper and fiber optic cable supporting end users with PC issues, and wide variety of applications, Repairing, solving hardware and cable issues with desktop PC’s, laptops, and servers preparing and deploying new PC’s. In charge in undertaking various functions related to document control, document archiving, document imaging, and maintenance of document register for construction projects and or detail engineering projects. M-TEL Communication Doha Qatar

Telecom Lead Technician

2001-2002

Negotiating with subcontractors to maximize company’s benefits, conducting and procurement strategies to promote company products, collecting cost information of services in the market and building cost benchmark, organizing the bidding activities from customer enquiry and preparation, offers evaluation, carrying out the role of the contractor for customer satisfaction. Ensuring maximum security of voice and data trunks, circuits and links installed in each customer’s facilities such as banks, government offices, hotels, residences, and more. Communicating well with laborers and technical experts to maintain technological advances and keep up with the customer’s contract changes in the field. I have to supervise for technicians who install, troubleshooting and repairing of telecommunication equipment, and system in the field. Responsible for appropriate testing and monitoring all the switches, trunks, digital, links, and analog assets installed in the customer facilities, familiarizing with concepts, practices, and procedures within the field of telecommunication.

DARWISH & CO. LTD. Doha Qatar

Technical Support/Administrative Assistant

2000-2001

Stated supporting workstation and business on site such as: Installing and maintaining all company products

(photocopying machine, fax machine, and lot more), troubleshooting all machines problems on site created during the rollout, assisting and teaching the customers on how to solve and use it, Interacting with company’s personnel and customers answering any question that they had with regards to the latest equipment, Also provided preventive maintenance for all the clients to ensure that their equipment runs smoothly while trying to avoid problems before they arose, training new employees on proper policies, and procedures. Main responsibilities were performed complete range of standard administrative duties by utilizing appropriate PC applications, also providing support to ensure customer service expectations were met, established and maintained office and customer files in order, receiving and answering all inquiries from the direct callers, visitors and mail with regards to the company products under company policies. TENNMARK Communication Philippines

Telecommunication Technician

1996-2000

Maintaining and troubleshooting of a Digital PABx machine named Stromberg Carlson 1000Dbx, site installation and repairing of such communication equipment such as the Key telephone systems, security systems, microwave antennas and more; from the subscriber to the interface points. Certified cable splicer in both copper and fiber optic cables, aligning microwave frequencies interconnect to the switch using the stethoscope.

I coordinated with customers and central office staff in order to troubleshoot problems that arise, completed all work on time in order to satisfy customers, understanding technical tasks and concepts of fiber and copper systems, conducting a site survey design and implement of structure wirings, and organizing efficient and quality demand of the customer.

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