Meredith Baxter Ciccketti- CGSP

702-***-**** ad5a6m@r.postjobfree.com

Objective

Eager to contribute my creativity within the industry and work hard towards the success of a company and to the growth of my career. Having worked withing the Caesars Entertainment Corporation for many years, I feel I would be a great asset to return to the company.

Skills

Exceptionally well organized with a track record that demonstrates self-motivation, and initiative to achieve both personal and company goals.

Outstanding success in building and maintaining relationships with guests, co-workers and hotel executives.

Effective technical, verbal and communication skills.

Proficient computer skills on PC platform include:

Microsoft Office LMS GoConcierge Guest Bridge

Google Workspace Archtics Opera Avaya

Microsoft Excel RSVIP Outlook Google Suites

Education and professional Development

Bachelor of Arts in International Business and German- University of Nevada, Las Vegas

Bryant University School of Business, Rhode Island

University of Luneburg, Germany

Marriott Hotel Excellence Programs for Travel Agents

College of Disney Knowledge for Travel Agents

Certifikat Deutsch fur den Beruf- Certificate of German Business

VIP Services / Concierge Apr/2018-

Caesars Palace Nov/2020

Check-in Diamond guests demonstrating VIP Service Standards and

Assessment form requirements.

Greet guests as they enter in Diamond Registration, offer refreshments, engage in non-business-related questions

Team Manager- Airbnb

Sutherland Global Services

Lead, develop, and motivate a high-performance team of support professionals

Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Oversee and manage performance and service quality to guarantee customer satisfaction

Sales and Reservations/ Concierge Liaison

Machine Guns Vegas

Assisted all guests with the highest level of customer service in making reservations and creating an amazing experience.

Attended networking and social events to build strategic alliances with key industry influencers, vendors and business partners.

Caesars Palace

Concierge/ Restaurant Group Sales

Maintained a polished and professional attitude capable of delivering excellent service in a 3,960 room resort and casino.

Organized, developed and executed high level of service in the coordination of restaurant reservations, travel arrangements, VIP services, nightlife and guest excursions.

Apr/2016-

Apr/2020

Sep/2015-

Apr/2016

Dec/2011-

Sep/2015

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