Professional summary

Bilingual IT Specialist III and Team Lead, with over six years of experience enhancing software reliability and customer satisfaction through innovative bilingual IT solutions. Expert in data analysis, IT project management, and multilingual support, leading to a 30% increase in service agility and a 25% reduction in IT incident resolution time. Skilled in global collaboration and leadership, mentoring over 20 IT professionals and driving strategic shifts towards cloud-based solutions.

Employment history

Corning Inc. Bilingual IT Specialist III Painted Post, NY Jan 2018 - Jan 2024

Spurred 30% increase in service agility via cloud adoption Introduced multilingual support, enhancing global user accessibility Mentored 20+ IT professionals, promoting a continuous learning culture Initiated peer-review sessions to elevate team's coding standards. Designed future-proof architecture for scalable IT solutions. Education

Bachelor of Science in Pharmaceutical Sciences University of Panama Bachelor of Science: Computer Science Corning-Tech Cornell University Cybersecurity: Cybersecurity Cisco Networking Academy Online Languages

Spanish (Expert) German (Skillful)

Portuguese (Skillful)

Skills

Cloud Security Risk Management

Data Analysis Virtualization

Leadership IT Project Management

System Integration Agile Methodologies

Troubleshooting Multilingual Support

Global Collaboration Customer Engagement

Team Skill Enhancement

Patricia Salas-Leonard

IT Manager

Painted Post, United States, 14870

607-***-****

ad5a47@r.postjobfree.com