Roberta Yazzie

Farmington, NM *****

505-***-****

ad5a3d@r.postjobfree.com

Professional Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Skills

Team Building

Effective workflow management

Customer-focused

Administrative support

Customer Relations

Shipping, receiving and warehousing

Exceptional telephone etiquette

Education

Colorado Christian University Grand Junction, CO

Left After 1 Semester

May 2000 Red Mesa High School Teec Nos Pos, AZ

Diploma General Studies

Work History

February 2004 to February 2017

Customer Service Department Cortez, CO

Walmart

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Followed through with client requests to resolve problems. Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Resolved concerns with products or services to help with retention and drive sales. Monitored customer service operations to assess agent performance and provide feedback. Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.

Consistently managed Number-person staff, effectively resolving issues, which resulted in top ranking out of Number teams.

Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing Timeframe sales targets. January 2006 to August 2006

Vista Grande Assisted Living CORTEZ, CO

Dietary Assistant

Served meals to residents in accordance with established schedules and dietary procedures. Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.

Maintained strict levels of cleanliness for tables, floors and prep areas. Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area. Set up and prepared cooking supplies and

workstations during opening and closing to maximize productivity. Delivered nourishment and supplements to nurse station for distribution to specific residents. Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.

Reported and documented resident changes in consumption or behaviors. Kept register accurate through correct billing, payment processing and cash management practices.

Collaborated with kitchen employees throughout order placement and service of Number meals daily.

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