SUZANA DIAS
Travel Consultant
Profile
Passionate Travel Consultant with over 25 years of experience. Proven ability to establish and maintain excellent communication and relationships with clients.
Dedicated to identifying customer needs and delivering effective solutions to all problems.
Employment History
Customer Service Airport Agent at Hallmark Aviation, New York City April 2023 — December 2023
Full time Customer Service Agent at JFK Airport, initially assigned to Lufthansa Group (Lufthansa, Austrian and Swiss) and then to Qantas and Etihad airlines accounts. Face-to-face interaction at a front counter, assisting passengers with check-in, providing flight information’s and checking in baggage. At the gate (Qantas only), checking boarding passes, upgrading seats, reissuing tickets and/or accommodating passengers when a flight is overbooked. Check list for opening and closing flights.
Travel Consultant at Get It Intercâmbios, Viagens e Turismo, Belo Horizonte
February 1998 — March 2022
Get It was my own Travel Agency in Brazil. This job gave me the chance Details
195 Underhill Ave, apt 1F -
Prospect Heights, Brooklyn
New York City, 11238
USA
Phone: +1-347-***-****
WhatsApp: +55-31-991**-****
ad5a34@r.postjobfree.com
Place of birth
Brazil
Nationality
Brazilian
Links
Skills
Problem Solving
Creativity
Computer Skills
Teamwork
to visit over 50 countries, and all this traveling made me an expert in what I do, and more and more it made me enjoy being a Travel Consultant and organizer, not missing the opportunities to associate education and leisure experiences in the same trip. Over the last 10 years, I became more involved with the luxury travel market, and have Microsoft Excel
Ability to Multitask
Adaptability
been to hotels, meetings, and events in this field, being more effective in exceeding customers’ expectations.
• Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals.
• Processed payments and ticketing for customers, ensuring accuracy and efficiency.
• Provided customized travel advice to customers based on their interests and needs.
• Explained travel insurance options to customers and ensured they selected the best coverage for their trip.
• Researched and updated travel policies and procedures to ensure compliance with industry regulations.
Education
Post-Graduation, PUC-RS, Online
July 2019 — July 2020
Fast Learner
Customer Service
Ability to Work in a Team
Microsoft Office
Languages
Brazilian Portuguese
Spanish
English
French
Post-Graduation Digital Influency: Strategy and Contents, PUC RS - Pontifícia Universidade Católica do Rio Grande do Sul Bachelor’s degree in Tourism, Unicentro Newton Paiva, Belo Horizonte
August 1992 — March 1996
College, Salem State College, Salem
September 1995 — December 1995
Only one subject: Survey Travel and Tourism.
References
Sindy Melissa Escobar Lobo, Supervisor at Hallmark Aviation ad5a34@r.postjobfree.com · 516-***-****
Mario Diogo, Manager on Duty at Qantas Airlines
ad5a34@r.postjobfree.com · 518-***-****
Phillip Peña, Vice President - Global Luxury Sales at Hilton Hotels ad5a34@r.postjobfree.com · 917-***-****
Mona Abousaid, Business Manager at Hallmark Aviation/Etihad Airlines
ad5a34@r.postjobfree.com · 347-***-****