Courtney L Vincent
East Haven, CT
203-***-**** ad5a2s@r.postjobfree.com LinkedIn: https://bit.ly/2V2W1Jz
CLIENT RELATIONS OPERATIONS MANAGEMENT QUALITY ASSURANCE
SUMMARY: Proven experience in Management, Quality Assurance, Operations, and Administration in the service industry. Dedicated and flexible professional, specializing in; client relations, team building, troubleshooting, and collaboration. Contribute coaching, organizational, and multitasking skills to supporting team and company efforts to reach challenging goals.
CORE COMPETENCIES
Microsoft Office / SAP
ISO9001:2015 / ISO17025
Detail Oriented
Collaboration
Financial Oversight
Sales and Marketing
Organization
Written and Verbal Communication
Training and Development
PROFESSIONAL EXPERIENCE
CINTAS, Branford, CT. June 2022-Jan 2023
Office Administration, QA
Reporting QA findings through the SAP system
Updating all client tax exemption forms
Fixed Asset Inventory and documentation.
AMSPEC SERVICES LLC, Boston, MA. 2021-2022
Operations Consulting
Managed day-to-day operations, and directed workflow and training on company procedures, client protocols, and standards.
Enforced health & safety, ethical, and quality protocols.
Marketed clients and collaborated with operational and laboratory staff to ensure service satisfaction. Increased market share.
Communicated with customers daily for ongoing services and resolved issues.
Managed all aspects of client procedures and marine movements as coordinator of major clients, increasing market share.
ULTIMATE NUTRITION, Farmington CT. 2019
Quality Assurance Manager
Orchestrated and planned procedures ensuring alignment with goals and objectives.
Development of quality manual provided efficiency.
Oversight of client complaints and product testing.
Ensuring Good Manufacturing Practices (GMP).
CLEAN HARBORS, Seymour CT. 2018 to 2019
Logistics Coordinator
Coordinated and scheduled emergency responses and daily workload, while ensuring available resources available and in compliance with standards and DOT regulations.
Efficiently organized ongoing changes in schedules and workload.
Oversaw and reported waste disposal and discrepancies in various plants.
Collaboration with the Maintenance department and Project Managers, ensuring DOT compliance and client requests and timelines carried out as required.
Executed and closed corrective actions resulting from internal audit
AMSPEC SERVICES LLC, Cranbury NJ. 2015 to 2018
Quality Assurance Specialist
Orchestrated quality assurance training in various locations for competencies with procedures and standards, improving staff engagement and continuous quality improvement (CQI) metrics.
Led internal audits for laboratory and operations. Prepared locations for third-party audits; preparation skills led to decreases in findings across all locations.
Collaborated with Managers and US Customs and Border Protection for accreditations and audits, implemented customs audit schedule in collaboration with US Customs to ensure locations were alerted prior to the audit.
Streamlined and Distributed Continual Quality Improvement Data, analyzed metrics, and implemented preventive actions where necessary leading to a reduction in the need for corrective actions.
Administered corrective and preventative actions for audits and client complaints, root cause analysis, and closures. Collaborate with locations to close client complaints efficiently and reduce recurrences through Quality Bulletins.
Enhanced management review reports including analysis of audit findings and continual improvement.
AMSPEC SERVICES LLC, New Haven CT. 2011 to 2015
New England Area Manager
Established and managed three locations (New Haven, Boston, Portland ME.) with 25+ employees, increased revenue by 20% within the first year.
Managed day-to-day operations, and directed workflow and training on company procedures, client protocols, and standards.
Enforced health & safety, ethical, and quality protocols.
Oversight of P&L and administration duties.
Marketed clients and collaborated with operational and laboratory staff to ensure satisfaction with services. Increased market share.
Communicated with customers daily for ongoing services, resolving issues.
Expedited review of EPA reports. Oversight of scheduling workload.
Managed all aspects of client procedures and marine movements as coordinator for the largest client, increasing market share.
Oversight of administrative functions including payroll, invoicing, collections, and purchase orders.
EDUCATION
UNIVERSITY OF NEW HAVEN, West Haven CT.
Master of Business Administration, Finance and Accounting
SOUTHERN CONNECTICUT STATE UNIVERSITY, New Haven, CT
Bachelor of Science in Public Health, Environmental Health
COMMUNITY INVOLVEMENT
Dan Cosgrove Animal Shelter, Branford CT.