Thomas J. Fox

NETWORK OPERATIONS / DATA & ANALYTICS

Cleveland, OH 216-***-**** ad5a0m@r.postjobfree.com www.linkedin.com/in/tom-fox-b6a926bb

Experience

Sinch, North America Manager, Process & Reporting 2021 – 2024 (acquisition)

• Created organizational data tracking and analytics for technician's production.

• Provided custom reporting for all levels of customers.

• Gather and process C-Level departmental statistics.

• Served as Network Operations Manager, working with customers / carriers / technicians and other internal departments as needed. Served in an On-Call capacity handling all network operations issues.

• Creation of tools for day-to-day statistics for multiple departments. Onvoy LLC (formerly Broadvox Communications LLC) Lead Tech / Senior Network Operations Manager- Cleveland, Oh 2008-2021

• Compiled and analyzed, for executive review, all repair tickets by network segments and by product.

• Created, organized and documented all CLEC customer footprints for rapid notifications.

• Facilitated all FCC reporting for CLEC outages.

• Managed all network change approvals, including leading weekly staff meeting for said changes to evaluate testing plans and customer notifications/documentation.

• Achievements as Senior NOC Manager for Broadvox: Responsible for all aspects and activities of the 24/7 network operations center while maintaining the highest degree of equipment uptime in more than 12 co-locations and with 13+ employees Streamlined ticket procedures to reduce resolution time by more than 500% Devised alternative methods of testing to reduce testing time from 15 minutes to 1 minute Established training process which doubled the attained skill set of trainees yet reduced technician training time from 6 months to 3 months Education

Cleveland State University, Bachelor of Business Administration, Finance1999 New Horizons Computer Learning Center 2008

A+ / Net + Certified

Thomas J. Fox

Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Data Analysis