Dante Lozoya

Determined, empathetic and creative individual who believes in the power of

communication and engagement to proactively find positive resolution in any physical or emotional case.

El Paso, TX 79930

ad5a0a@r.postjobfree.com

+1-915-***-****

Professional Qualities

• Efficient problem solving mentality.

• Proactive researcher complimented by being a multi-tasking, critical thinker additionally.

• Consistent punctual and high attendance rate throughout previous work history.

• Technologically proficient and adaptable open-minded towards learning new tech mediums.

• Extended patience and empathy complimented by history of working with/ assisting vast range of people.

• Consistent respectful and ever-inclusive social etiquette through societal and media evolution.

• Excellent detailed communicative skills noted multiple times through previous employers.

• Highly driven, encouraging, motivating and responsible independently or as within a team.

• English language proficient (reading, writing, grammar, etc.)

• Proficient experience / previous daily use with Microsoft Office Access, Excel, Powerpoint, and Word.

• 50-75 WPM typing speed w/ 98% monthly accuracy average per previous data entry work history.

• Fully licensed, safe and record-free defensive driver since 2016 with fully certified and maintained vehicle (‘17 Honda Accord )

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Clerical Associate

HCL America Inc/ Telerx - El Paso, TX

February 2022 to April 2024

• Assisted vast plethora of diverse consumers/ patients and health care professionals with setting up applications to essentially receive free medication services.

• Assisted client via telephone.

• Processed HIPAA compliant information for clientele upon their approval/ discretion.

• Patiently answered any and all inquiries and issues completely with the help of management via Microsoft Teams if/ when necessary.

• Responsible for troubleshooting/ fixing applications and relaying important information for client regarding signing up for patient assistance program.

• Worked in inbound call center (remote primarily.)

• Resolved multitude of application issues through portal or any and all questions by clientele.

• Assisted in 1500+/ 2500+ (Peak Season) calls monthly while still maintaining “MVP” status consistently for over 10 months.

• Maintained “MVP” status for 10+months, praised by work client by keeping 100% attendance, QA, and time management.

• Managed client/ health care professional issues swiftly, bringing ease to mostly every call simply through positive and efficient empathy /communication. Clerical Associate

Datamark, Inc - El Paso, TX

June 2021 to February 2022

• Processed up to 100 applications daily with 98% accuracy

• Processed physical mail claims

• Determined eligibility for customers.

• Processed HIPAA compliant information upon the customers discretion.

• Dataentry

Direct Support Professional

Special Homecare Living Center - El Paso, TX

November 2019 to February 2020

• Transported 7 clients in a Class B Van to and from adult day-care living center.

• Travelled 50-200 miles a week ranging from far-east EP to West and Northeast EP

• Taught clients basic educational skills including money management, english grammar, and social skills.

• Daily thorough maintenance and disinfection of facility for mentally-disabled clients

• 100% attendance rate.

• Extended patience and empathy.

• Conflict management and resolution skills.

• Time management for clients meal preps and medication distribution. Clerical Associate

GC Services - El Paso, TX

May 2018 to March 2019

Organized, weighed, and mailed out thousands + of mail pieces to customer applicants.

• Trained in numerous computer programs from company including their personal programs, Microsoft office, Outlook, and mailing equipment/ industrial office printers.

• Processed up to 300 applications daily with a quality rate never below that of 90%

• Consistent attendance never below 90%

Education

Continuing towards Bachelors' of Arts in English

University of Texas at El Paso - El Paso, TX

December 2015 to May 2017

High School Diploma

Clint Early College Academy - El Paso, TX

August 2012 to June 2016

Associates' of Arts in Liberal Arts

El Paso Community College - El Paso, TX

January 2013 to August 2015

Skills

• Data Entry

• Excel

• Filing

• Organizational Skills

• Outlook

• Time Management

• English

• Microsoft Powerpoint

• Proofreading

• Writing Skills

• Creative Writing

• Typing

• Research

• Developmental Disabilities Experience

• Social Media Management

• Windows

• Writing skills

• Editing

• Time management

• Organizational skills

• Microsoft Access

• Conflict Management

• Computer Networking

• Software Troubleshooting

Languages

• English - Expert

Awards

Phi Theta Kappa

May 2015

• Awarded to those with GPA ranging above 3.5 consistently.

• Maintained 3.89 GPA throughout college for AA degree. Certifications and Licenses

Driver license

November 2019 to May 2031

Standard Class C

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