Customer Service Payment Processing

LL

LAYKEN LITTLEFIELD

laykenlittlefield@yahoo.com 601-***-**** Columbus, MS 39705

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Cleanliness and hygiene

Strong multitasking

Memory retention

Garnishing Drinks

Team player attitude

Drink Preparation Techniques

Patience and Tolerance

Alcohol awareness

Payment Processing

Basic accounting

Suggestive Selling

Health codes compliance

Menu Memorization

Food Running

Extensive beer knowledge

Cash Register Operation

Complex Problem-Solving

Organizational ability

Engaging personality

ABC regulations

Anticipating guest needs

Responsible Alcohol Service

Identification verification

Sales expertise

Inventory

Excellent judgment

Handling Difficult Customers

Outstanding customer service

Professional Appearance

New Hire Training

Courteously

Analytical Thinking

Problem-solving abilities

Reliability

Adaptability and Flexibility

Muddy Waters LLC Columbus, MS

Bartender

03/2020 - 05/2024

Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Maintained inventory of liquor, beer, wine, and other beverage items. Provided drink suggestions to customers based on their preferences. Processed payments accurately and efficiently with POS system. Assisted in setting up the bar for service shift.

Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Stocked ice bins and coolers as needed throughout shift. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Cleansed glasses with sanitizing solution after each use. Resolved customer complaints in a professional manner. Organized storeroom inventory of supplies such as cups, napkins, straws. Summary

Skills

Experience

Performed opening and closing duties including restocking supplies. Adhered to state regulations regarding serving alcohol responsibly. Followed safety protocols while handling sharp tools or dangerous chemicals.

Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Developed good working relationships with fellow employees through effective communication.

Checked identification cards for proof of age prior to serving alcohol beverages.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Trained new bartenders on drink preparation and upselling techniques. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Described drink flavors and taste profiles to customers to help with ordering decisions.

Cleaned up spills and broken glassware and safely disposed of sharp pieces.

Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.

Greeted frequent visitors by name and explained new promotions. Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Muddy Waters LLC Columbus, MS

Bar Manager

03/2020 - 05/2024

Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.

Reviewed monthly sales reports to identify areas of improvement and growth opportunities.

Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.

Developed drink recipes and menus to meet customer preferences while optimizing profitability.

Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.

Maintained accurate records of liquor inventory and purchases for budgeting purposes.

George County High School Lucedale, MS

High School Diploma

05/2013

Mississippi Gulf Coast Community College Perkinston, MS Some College (No Degree)

Mississippi University For Women Columbus, MS

Some College (No Degree)

Education and Training

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